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Clarify Health Solutions · 2 months ago

Customer Success Associate

United States

Full-time

Remote

Entry, Mid Level

$68K/yr - $80K/yr

2+ years exp

Clarify Health is a company focused on improving healthcare through AI-driven analytics solutions. They are seeking a Customer Success Associate to manage customer relationships, provide consultative services, and ensure customer satisfaction with their products and services.

AnalyticsArtificial Intelligence (AI)Health CareManagement Information SystemsMedical

Responsibilities

Help manage a portfolio of customers and relationships with each customer

Provide on-site and off-site assessments and consultative services

Help conduct business reviews and meetings with customers on an ongoing basis

Establish and develop strong, credible relationships with customers

Become a subject matter expert in the use of Clarify’s technologies

Facilitate training for customers on the use of Clarify’s products and solutions

Project manage pool of customers to ensure they are receiving value from their Clarify partnership

Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk

Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities

Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers

Qualification

Customer success experienceHealthcare consulting experienceProject management skillsPMP certificationAnalytical problem-solvingAdvanced ExcelSQLSASCommunication skillsRelationship buildingTeamworkSelf-motivatedAttention to detail

Required

Passion for Clarify's mission and making a difference in healthcare

Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way

2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred)

1+ years of healthcare provider, payer, and/or life sciences experience

Strong project management skills, PMP certification a plus

Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments

Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion

High attention to detail and ability to produce high-quality outputs

Strong written and verbal communication skills

Strong analytical problem-solving skills, advanced Excel, SQL, and/or SAS skills are a plus

Ability to build strong relationships and foster teamwork with customers and internal team members

Willingness to contribute to building Clarify with energy and excitement