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Imagenet · 3 months ago

Senior Client Executive

Tampa, FL

Full-time

Hybrid

Senior Level

5+ years exp

Imagenet is a leading Business Solutions Provider that offers innovative services in claims processing, document management, and contact center solutions. The Senior Client Executive will focus on maintaining and growing client relationships while achieving revenue targets, excelling in client engagement, contract renewals, and strategy development.

Information Technology

Hiring Manager

Andrea Forino

Responsibilities

Achieve assigned revenue and growth quotas through upselling and cross-selling Imagenet’s services

Develop and implement tailored client growth strategies, collaborating with marketing and operations teams

Maintain and nurture relationships with key client stakeholders to ensure satisfaction and retention

Conduct regular business reviews to align services with client needs and explore growth opportunities

Serve as the primary contact for client communications, ensuring seamless service delivery

Lead contract renewal negotiations in collaboration with cross-functional teams to secure client loyalty

Develop and manage Statements of Work (SOW) for ongoing and new client engagements

Partner with operations, product teams, and other internal stakeholders to ensure client success

Facilitate smooth onboarding processes for new clients, aligning with organizational goals

Qualification

Account managementHealthcare BPO experienceSalesforce proficiencyMicrosoft Office SuiteAnalytical skillsMulti-priority managementInterpersonal skillsProblem-solving skills