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Bodycote · 21 hours ago

Production Support Customer Service

Fairfield, OH

Full-time

Onsite

Entry Level

1+ years exp

Bodycote is the world’s largest provider of thermal processing services, employing thousands of skilled staff. The Production Support Customer Service role involves order entry, customer communication, and coordination with sales and other staff to ensure accurate and timely service.

AutomotiveEnergy EfficiencyIndustrialIndustrial EngineeringManufacturingMechanical EngineeringRenewable Energy

No H1B

U.S. Citizen Only

Responsibilities

Enters customer orders in the computer, assuring information is accurate

Reviews Purchase Orders and contracts with discrepancies and follows up with clarifications via phone, email, or other communication

Responsible for customer order follow-up and status

Assists with scheduling as needed/required

Promotes and practices safety and good housekeeping

Performs other tasks as assigned or dictated by position

May have access to proprietary and third-party information necessary to the business, and as such will perform duties ethically and professionally

This position is responsible for the care and treatment of our customers’ inventory and, as such, will perform duties safely and responsibly to prevent customer loss or damage

Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism

Qualification

Customer service experienceMicrosoft OfficeBasic math skillsData entryEnglish communication

Required

This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident cardholders

Education – High school diploma or equivalent

Minimum one year of experience in customer service or a related position

Requires knowledge of computer applications and a good understanding of basic math

Must demonstrate the ability to read, write, and communicate in the English language

Knowledge and hands-on experience of computer applications, including Microsoft Office and databases, is required

Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment

Manual dexterity to perform data entry functions

Ability to bend, pull, and reach to perform functions

Ability to lift 35 lbs

Must have the cognitive and mental capacity to perform essential job functions

Must be able to communicate effectively orally and in writing

Visual acuity to read documents, computer screens, files, etc

Ability to hear in person and via phone