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Popl · 4 months ago

Mid-Market Account Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $140K/yr

3+ years exp

Popl is a market leader in lead capture and digital business card software for teams, and they are seeking a dynamic and experienced Mid-Market Account Manager to join their growing team. In this role, you will be responsible for ensuring customer retention and growth, managing renewals, and identifying expansion opportunities while collaborating with cross-functional teams.

B2BSaaSSocial EntrepreneurshipSoftware

Responsibilities

Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth

Manage renewals: Proactively engage with customers to secure timely contract renewals

Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs

Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value

Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience

Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth

Negotiate contracts: Ensure favorable terms while maintaining strong relationships

Qualification

Account managementB2B SaaS experienceSalesforceNegotiation skillsData analysisRenewals managementUpsellingCommunication skillsProject managementTime managementInterpersonal skillsAdaptabilityTeam playerContinuous learning

Required

3-5 years of experience in account management within a B2B SaaS company

Proven track record of driving renewals and upsell revenue

Excellent communication, negotiation, and relationship management skills

Ability to analyze customer data to identify risks and opportunities

Experience working with Salesforce and Stripe

Direct revenue closing experience (renewals, cross-sell/upsell, or new business)

Ability to anticipate customers' needs to identify growth opportunities across various types of accounts

Excellent verbal and written communication skills, as well as interpersonal skills

Organizational, project management, and time management skills

High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Preferred

Industry Knowledge: Experience in the lead capture, digital business card, or related tech industry

Networking Skills: Established network of mid-market contacts and decision-makers

Analytical Skills: Ability to analyze customer metrics and derive actionable insights to improve performance

Continuous Learning: At Popl, we are excited to learn new things every single day. Being a curious and continuous learner is paramount

Team Player: Willingness to join and help cultivate a positive team culture. Our team is young, full of energy, and so excited about our mission. We'd like to have you join us!