Forter · 3 months ago
Chief Merchant
United States
Full-time
Remote
Director/Executive
$238K/yr - $322K/yr
15+ years expForter is a high-growth technology company seeking a Chief Merchant to champion the voice of the merchant and enhance customer advocacy. The role involves building relationships with C-suite executives, leading community engagement efforts, and driving referral-based growth strategies.
Fraud DetectionReal TimeSaaSSoftware
Responsibilities
Be the Authentic Voice of the Merchant: Serve as Forter’s chief ambassador and thought leader in the commerce community. Participate in market events, including conferences, trade shows, and regional activations, as a credible, respected peer to our customers and prospects
Influence and Educate the Market: Play a critical role in delivering thought leadership and education to target audiences and the market at large in partnership with the VP of Growth and VP of Market Strategy
Cultivate C-Suite Relationships: Leverage your network and expertise to open doors and build trusted relationships with C-suite executives and senior leaders within our customer and prospect organizations
Build a Thriving Customer Community: Architect and lead our market community development strategy, creating forums and programs that foster engagement, knowledge-sharing, and loyalty among our customer base
Drive Our Referral and Reference Engine: Partner with your team to identify and nurture reference-ready customers, and build a scalable program that generates a significant volume of high-quality, referral-based pipeline
Lead the Customer Advocacy & Engagement Team: Manage and mentor the Senior Director of Customer Advocacy and Engagement, guiding the team's execution of world-class Voice of the Customer (VoC) and advocacy programs
Partner to Accelerate Growth: Collaborate with the VP of Growth to strategically infuse the customer voice into demand generation, growth, and partner marketing activations
Work alongside the VP of Market Strategy to bring powerful customer stories and proof points into our product marketing, PR initiatives, and brand campaigns
Serve as an essential partner to the Sales organization, helping to integrate customers and the merchant perspective directly into our sales motion to build credibility and accelerate deals
Champion the Merchant Perspective Internally: Partner with the VP of Market Strategy to bring critical "outside-in" thinking to our Product and Engineering teams, ensuring they understand the buyer perspective and are building solutions that create unique value for merchants
Qualification
Required
15+ years of senior leadership experience working directly for an enterprise apparel, accessories, beauty, or retail organization in a digital, e-commerce, or product leadership role
No prior SaaS or enterprise software experience is required
Active engagement in commerce and retail industry communities and networks
A natural connector and storyteller with executive presence and public speaking skills
A commercially-minded leader who understands how to translate customer relationships and community engagement into measurable business outcomes, specifically pipeline and revenue
Proven ability to operate strategically and cross-functionally in a fast-paced environment
A passion for mentoring and leading teams, fostering a culture of excellence and customer-centricity
Benefits
Competitive salary
Restricted Stock Units (RSUs)
Matching 401K Plan
Comprehensive and generous health insurance, including vision and dental coverage
Home office allowance
Generous PTO policy
Half day Fridays
Company
Forter
Forter is a software-as-a-service company that delivers real-time, automated, fraud prevention solutions for online merchants.
501-1000 employees
H1B Sponsorship
Forter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$525.1MKey Investors
Tiger Global ManagementMarch CapitalSequoia Capital Israel
2022-07-01Secondary Market
2021-05-21Series F· $300M
2021-03-12Angel· $0.1M
Leadership Team
Michael Reitblat
CEO and Co-Founder
Oren Ellenbogen
Senior Vice President of Engineering
Recent News
2025-10-14
Company data provided by crunchbase