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Abbott · 2 months ago

Staff Engineer, Customer Quality Analytics

Los Angeles, CA

Full-time

Onsite

Lead/Staff

$112K/yr - $224K/yr

8+ years exp

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The Staff Engineer, Customer Quality Analytics is responsible for understanding and representing the customer experience for Cardiac Rhythm Management products, championing customer experiences, and providing input for product improvements and new product development.

BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical

Responsibilities

Responsible for analysis of worldwide complaints and returns for CRM products, including both implantable and remote care systems

Critical engagement in trend and performance review meetings for the CRM devices

Identify key quality topics from the field and champion resolution

Partner with the commercial organization to identify and resolve concerns from key accounts

Provide input into next generation product design using data from the field and results of product investigations/evaluations as well as an understanding of customer concerns identified during technical discussions

Support key customer accounts via direct interaction, support of sales representatives, clinical representatives or researchers by collating and communicating product performance expectations, data analysis and clinical performance

Present as requested at key commercial and technical conferences

Comprehensive understanding of CRM clinical procedures, including device implant, remote monitoring, non-invasive patient management strategies, and explants

Qualification

Medical Device experienceCardiac Rhythm ManagementStatistical analysisQuality Management SystemsSix Sigma trainingCustomer interactionAnalytical skillsPresentation skillsCritical thinking

Required

Minimum Bachelor's degree in an Engineering or a Technical Discipline

8 or more years of direct experience in the Medical Device industry

Familiarity with statistical techniques and tools required for reliability analysis

Preferred

Master's degree or higher in an Engineering or Technical Discipline

2 or more years of experience with Cardiac Rhythm Management Devices (CRM)

Demonstrated presentation and customer interaction skills

Experience with Quality Management Systems and the CAPA process

Six Sigma or CQE training

Demonstrated past interaction with all levels of the organization up to and including Executive Management

Demonstrated critical thinking and analytical skills

Benefits

Career development with an international company where you can grow the career of which you dream.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

An excellent retirement savings plan with high employer contribution

Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.