Paxos · 2 days ago
Technical Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$110K/yr - $130K/yr
2+ years expPaxos is on a mission to transform the financial system by enabling the instant movement of assets through blockchain technology. As a Technical Support Engineer, you will be responsible for establishing scalable support processes, collaborating with cross-functional teams to enhance client onboarding, and proactively addressing technical issues to ensure client success.
BlockchainCryptocurrencyFinancial ServicesFinTech
Responsibilities
Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service
Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys
Proactive Support: Go beyond incident response—monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients
Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos
Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth
Industry Leadership: Stay plugged into fintech, cloud, blockchain, and SaaS trends—bringing forward-thinking ideas to keep Paxos at the cutting edge
Qualification
Required
You are able to work Pacific Time hours
Experience (2-3+ years) in technical support or customer-facing engineering roles, ideally at high-growth tech companies where ambiguity spurs innovation
You thrive in startup environments, valuing speed, autonomy, and the ability to set the direction—rather than follow prescribed processes
You're comfortable collaborating with senior stakeholders, including engineers, product managers, and external institutional clients
Deep troubleshooting, documentation, and incident management skills; familiarity with modern cloud platforms, APIs, and the compliance landscape of fintech
Appetite for ownership: you proactively contribute ideas, champion best practices, and iterate quickly alongside top-tier colleagues
Preferred
direct experience in blockchain, crypto, or digital asset platforms
Benefits
Competitive total compensation and benefits package
Equity
Bonuses based on both your individual performance and company performance
Company
Paxos
Paxos is a regulated financial institution building infrastructure to enable movement between physical and digital assets.
201-500 employees
H1B Sponsorship
Paxos has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (1)
2023 (12)
2022 (6)
2021 (14)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$543.48MKey Investors
MercadoLibreAlameda ResearchOak HC/FT
2022-01-20Corporate Round
2022-01-01Series Unknown· $5M
2021-04-29Series D· $300M
Leadership Team
Charles Cascarilla
CEO and Co-Founder
Richmond Teo
Co-Founder & CEO Asia
Recent News
Ledger Insights - blockchain for enterprise
2026-01-08
2026-01-07
2026-01-06
Company data provided by crunchbase