Lafayette Federal Credit Union · 3 months ago
VP of Branch Operations
Rockville, MD
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
$112K/yr - $125K/yr
10+ years expLafayette Federal Credit Union is a recognized employer dedicated to excellence and community service. They are seeking a VP of Branch Operations to oversee all credit union branches, ensuring adherence to policies and exceptional member service while driving performance and sales initiatives.
BankingFinancial ServicesMobile Payments
Responsibilities
Promoting a sales culture and ensures that staff receive proper training and coaching to demonstrate abilities to sell/cross-selling products based on member needs
Leading and motivating a group of branches to attain or exceed branch loan, deposit, and revenue goals
Coaching and mentoring branch managers and staff on career development and sales process
Creating and foster a culture of exceptional member service and sales
Being responsible for final approval of hiring, escalated progressive discipline, performance evaluation approvals, and performance development of staff. Conducts interviews, screening processes, hiring and performance management of Branch Managers and their staff as needed
Assisting managers in resolving complex member complaints
Monitoring the branch operating results relative to the goals that have been established by the executive team. Develops individual and team goals to reach branch goals
Assisting in directing the planning, recommending, and implementing programs and policies within the branches
Monitoring branch activity, including tellers – number of transactions, volume, teller errors, cash ordering and ATM balancing, full vault security and balancing
Working with the PVP of Business Development to develop operational procedures to maximize efficiency and quality of work to provide consistent quality service to members
Holding periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments, or services and to present general information
Managing sales, service, and operational results by analyzing, planning, organizing, budgeting, monitoring/controlling, problem solving, decision making and managing change. Deliver reports in a timely and accurate manner
Some travel required (branches)
Qualification
Required
Ten years or more of similar or related experience to include seven years in financial institution/banking in a management role
A two-year college degree or completion of specialized certification/training
Corresponding experience
Benefits
Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
Fully funded deductible (HMO Plan)
401k employer matching contribution
Income protection with life insurance, short and long-term disability
Paid time off, holiday leave & birthday leave
Educational assistance
Commuter benefits program and more !
Company
Lafayette Federal Credit Union
Lafayette Federal Credit Union is a finance solution firm that offers online banking, investment & loans for commercial & personal purposes.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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