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Entrata · 3 months ago

Utility Billing Specialist

United States

Full-time

Remote

New Grad, Entry Level

$17.07/hr - $26.68/hr

Entrata is a global leader in property management software, dedicated to enhancing living experiences for residents and property managers. The Utility Billing Specialist will provide utility billing services to multifamily housing clients, ensuring timely and accurate invoicing while maintaining high standards of detail and organization.

LeasingMobile PaymentsOnline PortalsPaaSProperty ManagementPropTechReal EstateSaaSSoftware

Responsibilities

Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution

Accountable for accurate and timely monthly resident billing

Ensure proper procedures and follow-ups are executed, according to SOP’s

Coordinate with UEM team members to ensure timely receipt of monthly utility bills

Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client

Provide customer support for residents with questions about utility charges

Partner with other team members on projects and audits related to the success of the ResidentUtility service

Assist team members, as needed, to fulfill their job duties

Meet department metrics and KPI’s

Qualification

Utility billing experienceProperty management experienceMicrosoft ExcelAttention to detailCommunicationProblem-solving skillsOrganizational skillsTeamwork

Required

Excellent communication skills – both verbal and written

Quick learner with the ability to adapt to a dynamic environment

Basic computer skills and experience with Office products, specifically Microsoft Excel

Ability to deliver quality results with strict deadlines

Excellent problem-solving skills and attention to detail

Self-motivated with or without supervision; a healthy desire to constantly succeed

Organizational skills needed to balance workload to achieve optimal results

Ability to work well with others in a team setting

Preferred

Property Management experience

Utility experience

Benefits

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees