QGenda · 2 hours ago
Senior Site Reliability Engineer
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expQGenda is redefining healthcare workforce management everywhere care is delivered. As a Senior Site Reliability Engineer, you will work with Infrastructure and Product Development Teams to design, operate, and scale highly available services on AWS, while leading automation efforts and enhancing system reliability.
Health CareHospitalInformation TechnologyMedical DeviceSchedulingService IndustrySoftware
No H1B
Responsibilities
Design, implement, and manage scalable systems that ensure high availability, fault tolerance, and optimal performance
Continuously monitor and enhance system health and performance through data analysis and metrics
Embed observability (metrics, logs, traces, alerts) with actionable thresholds and up-to-date runbooks
Eliminate toil by building automation and self-service tools for common operational workflows
Own CI/CD pipelines (build, test, security scans) and enable progressive delivery (blue/green, canary)
Manage infrastructure as code via Terraform and configuration management with Git-backed workflows
Participate in on-call; triage, mitigate, and resolve incidents within defined SLAs
Lead incident response and blameless post-incident reviews; document RCAs and drive corrective actions to closure
Maintain runbooks/playbooks and regularly perform disaster recovery scenarios
Operate and secure AWS environments (IAM, VPC, EC2/ECS, RDS, S3, Lambda, etc.) with a focus on resilience and compliance
Optimize cost, performance, and reliability (rightsizing, autoscaling, reservations/savings plans, tagging, spend monitoring, etc.)
Serve as a technical advisor to engineering teams on infrastructure and operations best practices
Mentor peers on SRE practices; promote observability, continuous improvement, and a blameless culture
Contribute to roadmaps and capacity planning to align reliability goals with product objectives
Qualification
Required
B.S. in Computer Science, Computer Information Systems, or Computer Engineering from a major U.S. university or equivalent industry experience
5+ years of experience as a DevOps, SRE or Systems Engineer
Advanced proficiency with at least one scripting or programming language
Experience with Docker and container orchestration tools such as AWS ECS
Hands-on experience building infrastructure and supporting applications in AWS using services such as Lambda, EC2, ECS, S3, SNS, SQS, RDS, Redshift, and Elasticache
Experience with logging, creating dashboards, and alerts using observability tools such as Datadog and Amazon CloudWatch
Strong understanding of networking and DNS
Familiarity with configuration management and infrastructure as code (IaC) tools such as Terraform
Firm understanding and experience with Agile and Scrum SDLC processes
Using distributed version control system experience (Git preferred) to check-in code, branching, merging, pull request, code review, etc
Knowledge of CI/CD best practices and tools such as AWS CodeBuild, Jenkins and/or TeamCity
Experience designing and delivering secure, high performance and highly available cloud services
Availability for off-hours deployment and upgrades of production systems during release and maintenance windows
Strong problem-solving skills and ability to work effectively under pressure
Excellent communication skills for cross-functional collaboration as well as documentation creation
Benefits
Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement
401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
Company
QGenda
QGenda is the provider of cloud-based automated physician scheduling solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Francisco Partners
2024-08-12Acquired
2020-06-10Private Equity
2016-06-01Private Equity
Leadership Team
Greg Benoit
CEO
B
Blake Birkenfeld
SVP, Shift Admin
Recent News
2025-07-14
Business Wire
2025-07-09
Company data provided by crunchbase