Knowesis Inc. · 2 weeks ago
Mobile Device Manager
Alexandria, VA
Full-time
Hybrid
Senior Level
5+ years expKnowesis Inc. is seeking a highly skilled Mobile Device Management (MDM) Administrator to support the DoD Office of the Inspector General (OIG). This role is critical to ensuring secure, reliable, and optimized mobile device services, managing the full lifecycle of mobile infrastructure and applications.
AnalyticsInformation TechnologyManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
MDM Platform Administration Install, configure, and maintain the DoD OIG MDM platform
Manage user accounts, monitor performance, troubleshoot issues, and optimize system integrations
Coordinate with third-party vendors to support mobile device operations
Provide 24x7 support for Priority 1 incidents (e.g., service outages)
Device Enrollment & Provisioning Implement and automate device enrollment processes
Configure and troubleshoot provisioning workflows for authorized smartphones, tablets, and accessories
Configuration & Policy Management Enforce compliance policies, device configuration standards, and group management protocols
Support role-based access models and secure enterprise content delivery
Distribute approved software and apps over-the-air across mixed OS environments
Mobile Security & Compliance Advise on mobile security policies and standards
Implement and enforce security protocols across managed devices
Monitor device usage, detect threats, and remotely wipe or lock compromised devices
Secure data, applications, communications, and network access
Enforce authorized Wi-Fi/VPN configurations and data leakage prevention measures
Support audits and ensure encryption standards are met
Mobile Application Management Recommend and manage mobile applications for the DoD OIG environment
Deploy, update, and retire applications across major platforms
Enforce whitelist/blacklist policies and configure app permissions
Monitor app performance, troubleshoot issues, and optimize user experience
Manage application store compliance and auto-policy enforcement
Qualification
Required
5+ years of experience in mobile device management and enterprise mobility
Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field. An associate degree combined with 7+ years of relevant experience may be considered in lieu of a bachelor's degree
Expertise in MDM platforms (e.g., Microsoft Intune, VMware Workspace ONE, MobileIron)
Strong understanding of mobile OS environments (iOS, Android)
Experience with mobile application deployment, security, and lifecycle management
Familiarity with DoD cybersecurity standards and mobile compliance frameworks
Excellent troubleshooting, documentation, and communication skills
Ability to work independently and collaboratively in a high-security environment
Minimum 9 years' experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service
Preferred
Experience supporting federal contracts or DoD environments
Advanced certifications or graduate coursework in MDM platforms, mobile security (e.g., CompTIA Security+, Microsoft 365 Certified: Modern Desktop Administrator), enterprise mobility, or systems administration
Knowledge of enterprise mobility trends and emerging technologies
Benefits
Health (PPO & HDHP) Paid Time Off
Company Paid STD & LTD, and Basic Life Insurance
401k Company Match
Paid Time Off
Multiple Voluntary Products
Company
Knowesis Inc.
Knowesis is taken from the Greek word "noesis" which means the psychological result of perception, reasoning, and learning.
51-200 employees
Funding
Current Stage
Growth StageRecent News
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