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Flex · 2 hours ago

Senior Director, Compliance Governance & Operations

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$283K/yr - $312K/yr

10+ years exp

Flex is a growth-stage FinTech company based in NYC focused on revolutionizing the rent payment experience. They are seeking a Senior Director of Compliance Governance & Operations to oversee compliance management and licensing operations, ensuring regulatory adherence and strategic leadership within the compliance team.

AppsBillingFinancial ServicesFinTechSoftware

Responsibilities

Provide strategic oversight of a team that operates Flex’s enterprise-grade CMS, ensuring integration of policies, training, complaints, vendor oversight, and regulatory engagement

Ensure internal compliance policies are maintained and updated in line with federal and state laws, and bank partner requirements

Oversee the framework for role-based training programs and ensure adaptability to risk exposure, job function, and regulatory changes

Govern complaint management processes, reinforcing accountability for timely responses, effective remediation, and organizational learning

Ensure third-party risk management standards are consistently applied through vendor due diligence and oversight

Represent Flex with regulators and bank partners, reinforcing transparency and credibility while supporting the team’s execution

Provide oversight of licensing operations, including acquisition, renewals, amendments, and change management

Oversee exam coordination, ensuring the team delivers precise and timely responses to regulatory inquiries and exams

Ensure centralized records of license and exam documentation, deadlines, and filings are consistently maintained

Support the team in proactively engaging regulators to anticipate and address issues before escalation

Partner with Legal, Operations, Finance, and other teams to ensure licensing and exam readiness is embedded across the business

Set strategy, priorities, and performance expectations for CMS and LEM teams while supporting their day-to-day execution

Serve as an escalation point and executive representative for CMS and LEM, ensuring alignment with business needs and regulatory obligations

Represent Compliance in internal and external forums, balancing regulatory requirements with business strategy

Build visibility for the team’s contributions across the company, ensuring recognition and alignment at the senior leadership and board level

Continue to mentor and develop team members, creating future leaders while sustaining high standards of precision and accountability

Qualification

Compliance Management SystemLicensing OperationsRegulatory EngagementRisk MitigationCross-Functional CollaborationLeadershipCommunicationMentoring

Required

10+ years of compliance experience, with deep expertise in CMS and licensing/exam management at a fintech, bank, or other regulated financial services provider

A proven leader with experience overseeing established compliance teams and aligning them to enterprise priorities

Deep knowledge of CFPB, FDIC, state lending regulators, and bank partner compliance frameworks

Skilled in regulatory engagement, exam management, and proactive risk mitigation

Cross-functional operator who builds alignment between compliance obligations and business operations

Strong communicator who can amplify the work of specialized teams and translate complex regulatory requirements into actionable, business-friendly guidance

Mentor and coach who grows talent while ensuring consistent, high-quality execution