EliseAI · 3 months ago
Customer Education Specialist | Housing
New York City
Full-time
Onsite
Mid Level
$100K/yr - $120K/yr
3+ years expEliseAI is a company focused on improving essential industries like housing and healthcare through AI technology. They are seeking a Customer Education Specialist to manage the onboarding process for clients, ensuring they effectively adopt and utilize the company's products through tailored training and continuous feedback integration.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
Develop and deliver engaging training sessions, both in-person and remotely, tailored to the specific needs and preferences of each client
Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
Qualification
Required
3+ years of experience in a customer-facing role, preferably in customer success, training, teaching, facilitation, or a related field
Willingness to travel as needed to conduct in-person training sessions with clients
Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
Proven ability to build rapport with customers and establish trusted advisor relationships
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
Willing to work in person at NYC headquarters with your team 4-5 days per week
Preferred
Experience creating educational content, including videos, tutorials, and documentation
Benefits
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Crunchbase News
2025-12-23
2025-12-21
Crunchbase News
2025-11-24
Company data provided by crunchbase