Crane Worldwide Logistics ยท 2 months ago
Help Desk Support Specialist
Houston, TX
Full-time
Onsite
Mid Level
3+ years expCrane Worldwide Logistics LLC is a leader in logistics, seeking a Help Desk Support Specialist to provide first contact resolution for computer systems, software, and hardware issues. The role involves troubleshooting, training users, and maintaining computer systems while ensuring excellent client support.
Freight ServiceLogisticsSupply Chain ManagementTransportation
Responsibilities
Provide first contact resolution via phone, email, or Teams chat and convey solutions for computer systems, software and hardware
Properly escalate unresolved queries to next level support
Track, route, and redirect problems to correct resources
Write and perform training sessions for computer users
Maintain daily performance of computer systems
Ability to troubleshoot by asking the correct questions to determine the nature of a problem
Walk client through problem-solving processes
Ability to work with clients face-to-face. Install, modify, and repair computer hardware and software. Install computer peripherals for users
Run diagnostic programs and general cleanup maintenance tasks to resolve problems
General resolution of connectivity issues with Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless access points
Preserve, grow and maintain a 'knowledge base' of procedures, products and services that can be used for both help desk and self-help tools
Follow up with clients, provide feedback and see problems through to resolution
Gain feedback from clients about computer usage
Ability to identify and put solutions in place to reduce repeat problems
Asset Management Administration
Support flexibility for on-call rotation
Other duties assigned
Qualification
Required
Provide first contact resolution via phone, email, or Teams chat and convey solutions for computer systems, software and hardware
Properly escalate unresolved queries to next level support
Track, route, and redirect problems to correct resources
Write and perform training sessions for computer users
Maintain daily performance of computer systems
Ability to troubleshoot by asking the correct questions to determine the nature of a problem
Walk client through problem-solving processes
Ability to work with clients face-to-face
Install, modify, and repair computer hardware and software
Install computer peripherals for users
Run diagnostic programs and general cleanup maintenance tasks to resolve problems
General resolution of connectivity issues with Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless access points
Preserve, grow and maintain a 'knowledge base' of procedures, products and services that can be used for both help desk and self-help tools
Follow up with clients, provide feedback and see problems through to resolution
Gain feedback from clients about computer usage
Ability to identify and put solutions in place to reduce repeat problems
Asset Management Administration
Support flexibility for on-call rotation
Ability to work in and automate routine tasks via code pipelines
Microsoft Office
Ability to work in a team environment
Proven work experience in providing help desk support and desktop support
Working knowledge of help desk software, databases and remote control
Understand problems from a client's perspective
Deliver solutions for various levels of client proficiency
Strong communication skills (verbal, written, presentation)
Troubleshooting and multi-tasking skills
Write clearly and effectively
Can multi-task
Pays attention to detail and accuracy
Show good judgment at all times
Confidence
Ability to step outside normal role to fix issues that may not directly be IT related
Organizational Skills
Ability to manage small IT projects
Job may require extended sitting or standing, use of standard office equipment
Job requires the ability to use vision, adjust focus and work on a standard computer screen
Use of audio-visual equipment is required
Minimum of 3 years of Client Support / Application Admin experience
Application Support Helpdesk Support
Desktop Support
Solution Provider
Active Directory, Windows OS and O365 administration
Professional certification may be required in some cases
High School or better
Benefits
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a quarterly bonus
Company
Crane Worldwide Logistics
Crane Worldwide Logistics is a supply chain company that provides individual solutions to address its client's logistics challenges.
1001-5000 employees
H1B Sponsorship
Crane Worldwide Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Dylan Ross
CFO
Jared Noynaert
VP Engineering
Recent News
2025-11-23
2025-08-14
Business Wire India
2025-05-17
Company data provided by crunchbase