Apply on Employer Site

RSA Security · 3 days ago

RSA- Advisor, Customer Success Engineer

Boston, MA

Full-time

Onsite

Mid Level

4+ years exp

RSA Security provides trusted identity and access management for organizations worldwide. The Customer Success Engineer plays a key role in improving customer experience, ensuring smooth product adoption, and building long-term relationships while maximizing the technical benefits of the product.

Computer & Network Security

No H1B

Responsibilities

Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution

Help customers quickly realize the value of their purchase and ensure smooth deployment

Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices

Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices

Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance

Help customers unblock any technical challenges throughout the journey

Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates

Ensure cross-functional collaboration by working closely with the sales team to understand customer requirements and ensure the product set up and configurations aligned with the customer expectations

Qualification

IdentityAccess ManagementCloud solutionsProtocolsNetwork conceptsTechnical expertiseEngineering degreeLinuxSQLInterpersonal skillsCustomer-focused mindsetCross-functional collaboration

Required

4+ years of experience

Good interpersonal skills and customer skills

Strong technical expertise and understanding of business solutions

Customer-focused mindset

Ability to work cross-functionally with teams such as sales, product, and engineering

Engineering degree is preferrable

Identity and Access Management (Passkeys, MFA, SSO, Least Privilege)

Network concepts (DNS, Load Balancers, Virtual Networks, Firewalls)

Cloud solutions and protocols (SAML, OAuth, OIDC connect, AWZ, Azure, SCIM and REST API)

Other (Linux, SQL, Entra)

Preferred

CCNA preferred

Company

RSA Security

Glassdoor4.0

From on-premises to cloud to hybrid, RSA provides identity-first solutions for security-first organizations to thrive in a digital world with modern authentication, lifecycle management, and identity governance.

Founded in 1982

Burlington, Massachusetts, US

1001-5000 employees