ICE · 22 hours ago
Network Engineer, Customer Engineering
Jacksonville, FL
Full-time
Onsite
Mid Level
3+ years expIntercontinental Exchange, Inc. is responsible for delivering network infrastructure and market services to clients globally. The Network Engineer in Customer Engineering will manage project delivery, liaise with customers for connectivity solutions, and provide technical support throughout the provisioning process.
E-CommerceFashionJewelryMarketplace
Responsibilities
Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements
Planning & execution of networking tasks necessary to deliver customer connectivity solutions
Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools
QA testing of customer site installations
Accurate and prompt record keeping in accordance with Customer Engineering standards
Maintaining accurate customer & network specific data
Working with telecom providers to complete acceptance testing of new customer connectivity
Troubleshooting and provide technical support “incident” coordination focus during ICE customer provisioning process
Undertake and lead Technical Interchange Meetings (TIM) with customers
Providing both internal and external technical documentation
Provide support on production customer issues relating to their ICE network infrastructure as required
Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards
Liaising internally with other ICE teams to achieve the above
Own and manage the project delivery from start to finish
Providing technical support during the provisioning process
Providing all necessary supporting documents
Administration of assigned projects to Customer Engineering standards
Qualification
Required
Bachelor's degree
Minimum 3 years in network support or network delivery with proven track record of problem solving
Excellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audience
Time management in order to ensure the delivery of client services is achieved
Network Professional with strong experience working on ‘large' complex LAN/WAN IP networks within global financial markets production arena
Strong “hands-on” experience of IP routing protocols with emphasis towards BGP
Strong “hands-on” experience of IP multicast configuration and support
Strong “hands-on” experience of Cisco & Juniper product range including VPN products Familiar with current network management tools and techniques
Strong “hands-on” network trouble shooting skills and traffic analysis
Preferred
Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP level
Basic UNIX / LINUX administration skills
Network Security experience
Direct experience of network tools such as Wireshark & Corvil
Knowledge of current Juniper, Cisco and Arista product range
Proven project management experience
Financial services experience, and or Extranet service provider experience
Company
ICE
We are building the largest jewelry marketplace.
10001+ employees
H1B Sponsorship
ICE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$49MKey Investors
Polaris Partners
2017-12-07Acquired
2016-03-15Series Unknown
2015-07-01Seed· $2M
Leadership Team
Joseph Albert
Chief Technology Officer
David Farrell
Chief Operating Officer, ICE Futures U.S.
Recent News
Business News Americas
2025-12-18
Company data provided by crunchbase