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MED-EL · 6 days ago

Clinical Account Manager

United States

Full-time

Remote

Mid Level

MED-EL Corporation is a global leader in hearing implant technology and research. They are seeking a Clinical Account Manager who combines clinical expertise and cochlear implant experience with strategic relationship-building skills to drive growth, deliver meaningful solutions, and strengthen partnerships with leading clinicians and medical professionals.

Health CareManufacturingMedicalMedical Device

Responsibilities

Deliver sales goals and maintain budgetary allowances

Develop valuable relationships with clinicians, all levels of hospital and medical center professionals and other professionals providing services to candidates for and recipients of MED-EL hearing solutions

Possess professional engagement skills, demonstrate products and services effectively and ask for appropriate commitments with integrity

Participate in the development of new business which results in sales growth

With the assistance of the Regional Director and regional teammates identify the key elements in hearing device purchasing decision processes with assigned accounts to intimately know the key decision-making components

Under the guidance of the Regional Director support the MED-EL Finance and Reimbursement departments to improve the financial performance of the region

Maintain necessary vendor relationship credentials as needed

Remain current on and abide by relevant state laws and center-specific vendor relationships policies with Health Care Providers. Identify, acquire and supply most current policies to Risk Management department for addition to server databases

Contribute to the collection and entering of accurate and comprehensive Account and Contact information in the company Customer Relationship Management (CRM) database. This includes maintaining relationship connections, market share data, center visit reports and other data as requested by the CEO, VP of Sales and Regional Director

Under the direction of the Regional Director, participate with region teammates in establishing and regularly monitoring sales goals for assigned accounts

Demonstrate an understanding of the causes and types of hearing loss, audiologic and otologic evaluation techniques and general treatment options

Demonstrate competency in the anatomy, etiology of disease, indications and contraindications for cochlear implant and middle-ear surgery

Demonstrate competency in all audiological aspects of supporting MED-EL products, including programming software for all product lines

Demonstrate general competency on surgical approaches for hearing implants and have a basic working knowledge of surgical differences between competing devices

Demonstrate competency in supporting difficult programming cases and supporting clinicians and patients through the Complaints handling process

Demonstrate competency in operating MED-EL equipment and software for performing intraoperative implant electrical evaluation and basic Auditory Response Telemetry

Participate in all trainings as determined by Education and Regional Director

Participate in On-Call Audiology support

Maintain close contact with the respective Customer Service and Reimbursement representatives for the region to ensure high quality product and service delivery and support

At the request of the Regional Director, VP of Sales or CEO, attend national and international conferences and MED-EL-sponsored events and provide active and effective support and participation as appropriate

Support Customer Service in the correct ordering and timely delivery of the appropriate devices for surgical cases and/or activations

Organize appropriate coverage for clinical support when unable to attend appointments

Provide demonstration and training to surgeons, audiologists and audiology students, and related ancillary professionals on MED-EL hearing devices and programming protocols

Complete monthly reports such as regional sales activity and expense reports in a timely manner, by assigned due dates

Frequent travel in region (greater than 50%). Occasional travel outside region

Scheduling clinic visits, conferences and meetings attendance

Making own travel arrangements

Coordinating travel with teammates, MED-EL leadership and IBK staff

Regular reporting writing and CRM database maintenance

Coordinating product deliveries to clinics

Regulatory responsibilities: Staying current on company policies and procedures, documenting complaints, following up on complaints, etc

Qualification

Cochlear implant experienceAudiology expertiseCustomer Relationship ManagementSales goals achievementProgramming software competencyIT literacyProfessional behaviorTrainingDemonstrationCommunication skillsTeam collaboration

Required

Bachelor's degree or greater in area related to hearing disorders, hearing health care, or audiology

Master's degree or greater in Audiology or equivalent

Possess strong written and oral communications skills

Demonstrate IT (computer, internet, smart phone, etc.) literacy required to function professionally and competently

Demonstrate a positive team attitude, assisting and supporting other MED-EL team members by identifying opportunities for improving service delivery and participating in the implementation of solutions

Exhibit courteous and professional behavior during interactions with consumer and professional members or the public-at-large while representing MED-EL Corporation

Willing to travel - ~50%

Located in, or willing to locate to, St. Louis or Kansas City, MO