Alignment Health · 3 weeks ago
Technical Product Manager – Enterprise Communications Solutions
United States
Full-time
Remote
Senior Level
$113K/yr - $170K/yr
5+ years expAlignment Health is dedicated to transforming the lives of seniors and those in need, focusing on innovative healthcare solutions. The Technical Product Manager will oversee the strategy and delivery of contact center technologies, ensuring alignment with CMS regulations and enhancing member experience through effective communication solutions.
Health CareHospitalMedicalMedical DeviceWellness
Responsibilities
Serve as the technical platform owner of enterprise communications responsible for the Talkdesk product implementation, administration, and integration across Alignment. This position will define and drive the product roadmap and strategy
Design and manage IVR call flows, routing logic, agent scripting, and queue structures within Talkdesk Studio
Partner with Talkdesk and internal teams to deploy AI-driven features (chatbots, virtual agents, speech analytics and predictive routing)
API & Integration Development: Collaborate with engineering teams to implement Talkdesk APIs, webhooks, and connectors for integration with AVA, Facets, Salesforce, and other enterprise platforms
Define and implement real-time dashboards, reporting structures, and call analytics to support CMS compliance, STAR ratings, and operational KPIs (e.g., AHT, FCR, service levels), Monitor end-to-end claims payment workflows, ensuring accuracy and identifying opportunities for automation and efficiency
Act as a liaison between IT, operations, compliance, and Talkdesk to ensure technical solutions support Member, Provider and Broker experience teams and workflows
Ensure all configurations meet HIPAA and CMS Medicare Advantage requirements, including call recording, member authentication, audit reporting, and retention standards
Collaborate with DTS, Operations, Finance, and Compliance leadership to resolve production issues and deliver enhancements
Act as SME for internal stakeholders on Contact center features and capabilities
Qualification
Required
5+ years of Product Management or Business Analyst experience in Medicare healthcare payer systems and/or Enterprise Communications Platforms
Hands-on experience with Talkdesk configuration and administration (Studio, routing, IVR, roles/permissions, call flows)
Medicare call center modernization or CMS audit readiness projects
Proven hands-on expertise with Microsoft SQL (querying, optimization, reconciliation, audits)
Proven hands-on expertise with Microsoft SSIS (ETL workflows and data integration)
Proven hands-on expertise with Azure Data Factory (cloud-based pipelines and transformations)
Experience integrating or managing supplemental benefit vendors that augment Alignment's production benefit offerings
Solid understanding of CMS compliance requirements for member communications and Medicare materials
Strong analytical, problem-solving, and communication skills with the ability to translate technical details into business outcomes
Bachelor's degree in Information Systems, Computer Science, Business, Healthcare Administration, or related field. 4 years additional experience may be considered in lieu of education
Preferred
MBA or advanced degree preferred
Proficiency with Talkdesk APIs, webhooks, and data connectors for system integrations
Experience with cloud-based infrastructure (Azure or AWS) to support Talkdesk integrations
Familiarity with speech/text analytics and quality management tools within Talkdesk
Vendor management and SLA performance oversight
Company
Alignment Health
Alignment Health provides eldercare services.
501-1000 employees
H1B Sponsorship
Alignment Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (12)
2023 (17)
2022 (13)
2021 (11)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$696.05MKey Investors
K2 HealthVenturesWarburg PincusGeneral Atlantic
2024-11-15Post Ipo Debt· $321.05M
2024-01-09Private Equity
2021-03-26IPO
Leadership Team
Dawn Maroney
President, Markets & CEO of Alignment Health Plan
John Kao
CEO and Founder
Recent News
Alignment Healthcare USA, LLC
2025-10-31
Alignment Healthcare USA, LLC
2025-10-14
Company data provided by crunchbase