PetSmart · 3 months ago
Director, Labor Planning & Operational Strategy
Phoenix, AZ
Part-time
Onsite
Director/Executive
8+ years expPetSmart is a company focused on supporting pets and their families through effective operations. The Director of Labor Planning & Operational Strategy is responsible for setting the strategic direction for labor planning and optimizing performance across the retail organization, ensuring alignment with financial goals and enhancing customer experience.
E-CommercePetRetailRetail TechnologyTraining
Responsibilities
Leads the development and execution of labor strategies to align actual labor spend with enterprise financial targets across all retail formats
Ensures labor planning supports customer service standards, sales goals, and operational efficiency at the store level
Oversees enterprise-wide labor forecasting processes, incorporating key retail drivers such as foot traffic, sales volume, seasonal trends, and promotional calendars
Drives continuous refinement of forecasting tools and labor models to support real-time decision-making and improved store performance
Serves as a strategic business partner to senior leaders across Store Operations, Finance, HR, and Merchandising
Ensures that labor plans and forecasts support both financial objectives and in-store execution of business priorities
Directs labor analytics and reporting functions to identify trends, gaps, and opportunities across store locations
Delivers actionable insights and performance dashboards to regional and field leaders to drive store-level accountability and productivity improvements
Leads and develops a team of labor planning professionals
Establishes clear goals, fosters professional growth, and drives a culture of performance and continuous improvement aligned with company values
Champions initiatives to streamline labor planning processes, enhance reporting capabilities, and improve integration with workforce management systems
Leverages technology and best practices to drive efficiency and scalability across the labor planning function
Qualification
Required
Bachelor's degree in Business, Finance, Operations, or related field; MBA or equivalent advanced degree preferred
8-10+ years of progressive leadership experience in labor planning, financial planning & analysis (FP&A), or store operations within a retail environment
Deep understanding of retail store operations, workforce management, and the financial levers that drive profitability
Proven track record of leading cross-functional initiatives and influencing senior leadership
Proven analytical and strategic thinking skills, with expertise in labor modeling and forecasting tools
Experience managing and developing high-performing teams
Proficiency in labor management systems (e.g., Kronos, Dayforce), business intelligence platforms, and data visualization tools
Benefits
Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
Paid Volunteer Opportunities to spend time doing good for causes close to heart
Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
Company
PetSmart
PetSmart is an e-commerce business that offers pet supplies, medications, grooming solutions, and adoption services.
10001+ employees
H1B Sponsorship
PetSmart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (19)
2023 (33)
2022 (5)
2021 (3)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$2.71BKey Investors
Apollo
2025-08-08Debt Financing· $2.7B
2023-07-24Secondary Market
2014-11-18Acquired
Leadership Team
Ken Hicks
CEO
Alan Schnaid
EVP and Chief Financial Officer
Recent News
Canada NewsWire
2025-11-14
Company data provided by crunchbase