Etsy · 22 hours ago
Fraud Enforcement Manager, Transaction Fraud
Brooklyn, NY
Full-time
Hybrid
Mid Level
$83K/yr - $107K/yr
3+ years expEtsy is the global marketplace for unique and creative goods, dedicated to keeping its marketplace safe and trusted. The Fraud Enforcement Manager will lead efforts in fraud prevention, conducting investigations, analyzing data trends, and collaborating with multiple teams to enhance fraud detection strategies.
Consumer GoodsE-CommerceInternetRetailSales
Responsibilities
Conduct comprehensive reviews and in-depth investigations into complex fraud cases, especially those involving chargebacks and/or account takeovers
Proactively identify emerging fraud trends, patterns, and vulnerabilities
Help the development and implementation of robust measurement frameworks and QA processes for both human review teams and automated fraud detection models
Collaborate with Data Science and Engineering teams to provide operational insights and subject matter expertise for machine learning model development, deployment, and ongoing optimization
Act as a fraud subject matter expert for new product launches and initiatives, assessing potential fraud risks, providing input on design, and supporting the development of appropriate controls
Constantly be on the lookout for ways for process efficiencies and operational improvements within the fraud prevention lifecycle
Create and maintain clear and detailed documentation of fraud patterns, investigation techniques, and effective strategies
Assist in developing and delivering fraud prevention training for internal and external agents
Qualification
Required
3+ years in fraud prevention or risk management, a strong background in e-commerce, payments, or online marketplaces
Proven expertise in investigating complex financial fraud cases, including chargebacks and account takeovers
Strong analytical skills and excel at interpreting complex data, identifying trends, and drawing meaningful conclusions
Outstanding communication skills with the ability to articulate complex issues clearly to both technical and non-technical audiences
Proactive, meticulous, and problem-solving approach, comfortable working both independently and collaboratively in a fast-paced environment
Ability to travel to outsource partner sites to support operations as needed
Preferred
Hands-on experience using SQL and data analytics platforms like Looker and Tableau with a record of building compelling dashboards and uncovering actionable insights
Bonus points for understanding machine learning concepts and have experience contributing to model improvement
Benefits
Equity package
Annual performance bonus
Competitive benefits that support you and your family
Company
Etsy
Etsy is an e-commerce site and a smartphone application for buying and selling handmade and vintage items.
1001-5000 employees
H1B Sponsorship
Etsy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (46)
2023 (32)
2022 (52)
2021 (45)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$747.26MKey Investors
Elliott Management Corp.Index VenturesAccel
2025-06-12Post Ipo Debt· $650M
2024-02-01Post Ipo Equity
2017-05-15Post Ipo Equity
Leadership Team
Josh Silverman
CEO
Zofia Ciechowska
Vice President, People Strategy
Recent News
Business Standard India
2026-01-09
Small Business Trends
2026-01-08
Payments Dive
2026-01-08
Company data provided by crunchbase