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Verkada · 18 hours ago

IT Engineer

San Mateo, CA

Full-time

Onsite

Mid Level

$90K/yr - $115K/yr

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. The IT Engineer will provide technical and operational support to employees, troubleshoot IT-related issues, and collaborate on IT projects to enhance company operations.

Artificial Intelligence (AI)Enterprise SoftwareInternet of ThingsPhysical SecuritySmart Building

No H1B

Responsibilities

Provide high level end user support

Troubleshoot IT-related issues, including:

Hardware

Systems

Networking

Audio & Video

Asset Management

Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access

Partner with business units and collaborate on IT-related projects

Communicate effectively across all levels of the organization

Support a global workforce by partnering with overseas team members, employees, and consultants

Analyze existing IT processes, suggest improvements, and implement business processes where needed

Take on responsibilities beyond this job description as the company grows

Qualification

IT support experienceSaaS administrationNetworking troubleshootingGoogle Workspace administrationAudio & Video managementMacOSWindowsLinuxIOSAndroidCustomer service mindsetCommunication skillsTeamworkCollaboration

Required

Prior IT/helpdesk/customer service experience

A 5-star customer service mindset

Excellent verbal and written communication skills

Strong teamwork and collaboration skills

Familiarity with macOS, Windows, Linux, iOS, and Android devices

Ability to administer Google Workspace (G-Suite)

Experience working with SSO platforms (Okta, OneLogin, etc.)

Capability to manage AV hardware and software, including Zoom and other video conferencing tools

Familiarity with our technology stack, including: Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others

Flexible work schedule— mornings, nights, and unexpected calls/messages may be required to ensure coverage

Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans

Nationwide medical, vision and dental coverage

Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options

Expanded mental health support

Paid parental leave policy & fertility benefits

Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time

Professional development stipend

Fertility Stipend

Wellness/fitness benefits

Healthy lunches provided daily

Commuter benefits