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Round One Entertainment Inc. · 3 months ago

Amusement Manager (Arcade)

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$28/hr - $30/hr

2+ years exp

Round One Entertainment Inc. is looking for an Amusement Manager to oversee operations in their arcade environment. The role involves setting performance goals, achieving sales targets, and providing excellent customer service while managing staff and inventory.

Amusement Park and ArcadeFood and BeverageMedia and Entertainment

Responsibilities

Set performance goals with upper management

Learn company policies that affect the department/business

Monitor progress performance with key trainers and upper management

Achieve department sales goals through the efficient execution of company policies

Maintain a floor presence of at least 90% of the shift, providing sales and troubleshooting support

Control payout ratio by monitoring and auditing payout numbers per company standard, instructing and coaching staff on necessary adjustments

Ensure all machine malfunctions/repairs are reported to facilities mechanics, and follow up as needed

Conduct till checks, refunds, credit, and ticket adjustments in accordance with company policy

Hold weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc

Complete all amusement reports and audits as assigned by the corporate office in a timely manner

Create department schedules, task assignments, and issue breaks/lunches

Conduct and monitor department inventory, submitting reports on a weekly and monthly basis

Train, coach, and issue disciplinary actions for department staff

Place monthly product orders for store supplies, crane plush, and redemption prizes

Open/close store and department following company guidelines

Cross-train and maintain a basic understanding of all store departments

Assist guests at POS and game floor, resolving customer complaints and escalations

Qualification

Retail managementCustomer serviceTeam leadershipCommunication skillsProblem-solving

Required

Associate's degree

2-3 years of retail management experience, preferably in the entertainment, retail, or hospitality industries but not required

Company

Round One Entertainment Inc.

Round1 is a multi-entertainment activity complex holding stores in California (7), Washington (1), Colorado (1), Texas (2), Michigan (1), New York (2), Maine (1), Pennsylvania (2), Georgia (1), Massachusetts (1), Illinois (3), North Carolina (1), Utah (1), New Mexico (1), and Ohio (1) (as of September, 2018).

Founded in 2009

Brea, California, USA

501-1000 employees