Gusto · 1 day ago
Senior Product Manager, Unified Service Platform
LA Metro Area
Full-time
Hybrid
Senior Level
$152K/yr - $230K/yr
5+ years expGusto is on a mission to grow the small business economy by handling essential services like payroll and HR. They are seeking a Senior Product Manager for their Unified Service Platform team to lead AI-driven customer support solutions, define product vision, and drive end-to-end delivery while ensuring customer satisfaction and engagement.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Translate customer needs and market insights into a robust product strategy for differentiated services (eg priority support)
Manage the entire product lifecycle, from initial concept and development to launch and continuous refinement
Drive revenue growth and improve customer engagement through strategic optimization of service offerings
Lead initiatives to enhance customer satisfaction and loyalty, balancing efficiency and scalability through innovative tools and AI integration
Work closely with design, engineering, data, and operations teams to develop and implement AI/ML-powered tools that improve customer experience, efficiency, reduce response times, and enhance customer satisfaction
Employ a customer-centric approach, leveraging strong analytical skills and data-driven insights to inform product decisions
Design and execute A/B tests to optimize product features and enhance the customer experience
Qualification
Required
5+ years of product management experience or adjacent roles, particularly in fast-growing companies, with a proven track record of improving customer experience (CX) and directly impacting revenue
Strong commitment to understanding customer needs and delivering solutions that increase satisfaction and revenue
Adept at balancing long-term objectives with immediate successes and making informed, tough decisions that leverage both data and judgment, while inspiring and motivating teams
You combine empathy with strong organizational skills, executing projects effectively and always seeking to learn and apply first principles thinking
Proven ability to work effectively with cross-functional teams, with an ability to build trust, foster collaboration and influence without authority to achieve shared goals
Benefits
Health insurance
401(k)
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
Recent News
General Catalyst
2025-12-30
Digital Commerce 360
2025-12-20
2025-12-19
Company data provided by crunchbase