Global Surgical Corporation · 2 months ago
Technical Support and Customer Service Representative
St. Louis, MO
Full-time
Onsite
Entry Level
$26/hr - $28/hr
2+ years expGlobal Surgical Corporation is a leading manufacturer of precision dental and surgical equipment, renowned for its engineering excellence and exceptional customer service. In the role of Technical Support & Customer Experience Specialist, you will assist dental professionals and sales teams by troubleshooting technical issues and ensuring a world-class support experience.
DentalManufacturingMedicalMedical Device
Responsibilities
Be the first point of contact for customers and sales reps via phone and email, resolving technical issues with Trusted Dental’s products
Troubleshoot mechanical, optical, and (occasionally) electrical systems — guiding customers with patience and clarity
Create an excellent customer experience every time — even when equipment isn’t working as expected
Support order management, product returns, and service requests through our internal systems
Partner with engineering, production, and quality teams to identify root causes and develop solutions that prevent future issues
Keep detailed records of customer interactions, repairs, and service actions
Stay up to date on product updates, new releases, and troubleshooting techniques
Qualification
Required
High school diploma or GED required; technical training or associate degree preferred
2+ years of experience in a customer service, help desk, or technical support role
Strong computer literacy — including Microsoft Office (Word, Excel, Outlook), Adobe Acrobat, and familiarity with ERP or MRP systems
Excellent communication skills — clear, calm, and professional on phone and email
Ability to multitask, prioritize, and thrive in a fast-paced environment
Curiosity and willingness to learn new products, systems, and technologies
A positive, team-oriented attitude and commitment to helping others succeed
Preferred
Experience supporting mechanical or optical equipment (microscopes, imaging systems, or precision instruments)
Understanding of basic optical or electrical concepts
Previous experience in the dental, surgical, or medical device industry
Benefits
Competitive pay & benefits
Growth potential
Collaborative culture
Meaningful work
Company
Global Surgical Corporation
Global Surgical Corporation is a manufacturer of dental and medical equipment.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase