Urban Outfitters · 3 months ago
Urban Outfitters Customer Strategy and Experience Manager
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expUrban Outfitters is a retail company focused on creating engaging customer experiences. The Customer Experience Manager will develop and execute strategies to enhance retail customer interactions and drive growth, particularly targeting Gen Z values.
ApparelE-CommerceFashionRetail
Responsibilities
Partner with senior leaders to execute omni-channel customer strategies that align with business goals and Gen Z values
Research and collect data to understand our customer needs, preferences, and behaviors
Collaborate across teams (Digital, Retail, Marketing) to ensure strategies are aligned and actionable
Support the planning and execution of customer activation events and campaigns
Partner cross-functionally to deliver memorable, brand-right experiences
Measure activation impact and provide recommendations for optimization
Help document and implement standardized processes for consistency in customer engagement and resolution
Manage projects that enhance the in-store and digital customer experience
Partner with the retail team to drive consistency and improve service across locations
Monitor and share customer sentiment and feedback
Translate quantitative and qualitative insights into clear, actionable recommendations
Contribute to the development of training resources to improve frontline interactions
Qualification
Required
5+ years of experience in retail customer experience management, digital marketing, or retail operations
Proficiency in bringing novel brand experiences to life from ideation stage
Proficiency in tracking performance, measuring success, and adjusting strategies based on data-driven insights
Positive, professional, and timely communication with teams, supporting departments, vendors, and suppliers
Clearly and confidently express ideas, needs, and boundaries in a respectful manner
Proactively plans and controls time to efficiently deliver team priorities and meet deadlines
Focus on and manage the small details of a task or project to consistently produce high-quality work
Take responsibility for the outcomes of your work and the decisions that lead to those outcomes. Hold yourself accountable
Commitment to fostering diversity and inclusion within the workplace
Benefits
Medical
Dental
Vision
PTO
Generous employee discounts
Retirement savings
Much more
Company
Urban Outfitters
Urban Outfitters is a global lifestyle retailer that offers fashion apparel, footwear, beauty, and wellness products.
10001+ employees
H1B Sponsorship
Urban Outfitters has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (14)
2023 (22)
2022 (19)
2021 (20)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-11-19IPO
Leadership Team
Richard Hayne
Chief Executive Officer
Recent News
2026-01-14
The Motley Fool
2026-01-13
The Orlando Sentinel
2026-01-13
Company data provided by crunchbase