Hawthorne Cat · 3 months ago
Service Communicator
San Diego, CA
Full-time
Onsite
Mid Level
$28/hr - $37/hr
3+ years expHawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment. The Service Communicator ensures effective communication and profitability of service shops by providing timely estimates and invoices for repair work, while maintaining customer satisfaction and adherence to industry standards.
ConstructionIndustrialRentalSalesTraining
Responsibilities
Provides effective and timely communication to both internal and external customers
Provides customers with repair updates in a manner to meet customer expectations and loyalty
Has an in-depth knowledge of operational guidelines regarding parts, labor and miscellaneous charges for revenue, internal and warranty repairs
Provides and updates accurate quotes to both internal and external customers throughout the repair process
Ensures approval is given for all parts, labor and miscellaneous charges by the customer during the repair process
Accurately opens work orders including all related codes for internal and external work orders
Provides standard hours for every segment that a technician is assigned
Participates in daily shop walks, meeting with lead(s)/supervisors/managers to ensure communication flow
Communicates with the credit department to ensure payment
Ensures service reports matches repairs completed before billing
Accurately prepares and provides customers a proforma/invoice in a timely manner
Maintains assigned WIP in a manner to align with department Metrics (Last Date of Labor)
When available utilizes standard jobs and prototypes
If applicable schedule jobs to techs as needed
Provides the customer service required to score a 10 on the Daniel Surveys
Performs the position with pride and professionalism while following Hawthorne’s Code of Conduct
Perform other duties as directed by the Service Management Team
Qualification
Required
Must have three (3) to five (5) year's general office experience
Must have three (3) to five (5) years of customer service, relationship building and/or Sales experience
PC skills are required
Must have great communication skills
Strong work ethic, flexibility, ability to work at a fast pace and under pressure
Preferred
Three (3) to five (5) years of heavy equipment parts/service experience preferred
Bilingual preferred
Benefits
Competitive Compensation
A great work environment and culture
Career growth and advancement opportunities
Training
Medical, Dental and Vision plans
Medical Video Appointments available
Health Savings Account available
Paid Time Off (PTO) Pay
401(k) Plan + Company Matching
Health and Dependent Care Flexible Spending Accounts
Life & Accident Insurance
Employee Assistance Programs
Legal Plan
Travel Assistance Plan
Wellness Programs
Referral Bonus Program
Longevity Bonus Program
Recognition Programs and much more
Hawthorne CAT discounts
Boot Reimbursement
Tuition Reimbursement
Company-Supplied Uniforms
Advanced Technical Training
Company
Hawthorne Cat
Hawthorne Cat is a caterpillar dealer company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Ness
CEO
Brian Verhoeven
Chief Financial Officer
Company data provided by crunchbase