Mainstay · 5 days ago
Director of Operations Design & Strategy
United States
Full-time
Remote
Director/Executive
$156K/yr - $230K/yr
8+ years expMainstay is the leading market intelligence platform in the single family rental industry, focused on leveraging AI to provide clarity from complex data. The Director of Operations Design & Strategy will build and scale the operating system for a business line, leading a team and partnering with various departments to drive operational improvements and achieve performance targets.
Information TechnologyMarket ResearchReal EstateReal Estate BrokerageRentalSoftware
Responsibilities
Own outcomes for one business line, including KPIs such as cost per unit, cycle time, forecast accuracy, and NPS; set targets and publish variance drivers monthly
Work cross functionally w/ departmental leaders to own the P&L performance of the business line
Run the operating cycle end to end: annual/quarterly planning, resource prioritization, OKRs, risk register, and executive readouts
Stand up standard work and SOPs across markets; roll out workflow/BI/LLM-assisted tooling with training and adoption plans. Define the experimentation framework: success criteria, guardrails/sample sizes, decision gates, and how wins graduate to BAU
Build the analytics backbone with Data: metric definitions, lineage, access controls, and a single source of truth
Create mechanisms that scale: intake and triage, change management, incident playbooks, and weekly business reviews with owners and due dates
Partner with Product and Engineering on roadmap trade-offs; write decision briefs with options, risks, and decision owners to secure alignment fast
Lead and develop a small BizOps team; run hiring loops, calibrations, and growth plans tied to observable behaviors
Meet with institutional customers regularly and convert structured insights into prioritized backlog items with owners and timelines
Qualification
Required
8-12 years in strategy/operations (or comparable experience) with 3+ years leading managers and ICs
Proven business-line ownership with clear KPI accountability and real trade-offs managed
Systems thinker who simplifies complexity into a few durable mechanisms and retires what no longer serves
Strong judgment in uncertainty: fast on reversible calls, rigorous on irreversible ones
Inclusive people leader who hires thoughtfully, sets unambiguous expectations, and develops talent
Change driver with adoption at scale across teams or markets, not just pilots
Data-literate decision maker; comfortable modeling in Sheets/Excel and partnering with Analytics/BI. SQL is required
Executive-ready communicator who aligns Product, Engineering, Revenue, Fulfillment, and Finance
Customer mindset that turns qualitative signal into prioritized outcomes
Preferred
Experience in SFR/real estate, fintech, or logistics-heavy operations
Fluency in leveraging AI tools and methods for analysis and process improvement is highly recommended
Company
Mainstay
Mainstay operates a market intelligence and transaction platform to unlock single-family rental opportunities.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24.95M2025-12-12Convertible Note
2024-08-13Series A· $24.95M
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