ServiceNow · 4 weeks ago
Senior Solution Architect, Platform Expert Services
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expServiceNow is a global market leader in AI-enhanced technology, aiming to transform how work is done. The Senior Solution Architect, Platform Expert Services will consult with customers to implement ServiceNow Workflow Solutions, focusing on driving customer satisfaction and business outcomes.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer’s technology landscape, while informing customer on governance best practices
Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow
Design solutions using a Workflow’s Solutions for common customer use cases, publishing those use cases for broader consumption
Establish mutually beneficial relationships with a Workflow’s product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps
Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes
Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team
Enable and mentor other members of the ServiceNow delivery team and partner ecosystem
Up to 50% travel annually, driven by customer needs and internal meetings
Qualification
Required
At least 8 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portals
At least 5 years of consultation and/or configuration experience related to implementing the ServiceNow Workflow Solutions this position is posted for
Vast experience with leading PaaS and Low Code app Platform software (Salesforce, Outsystems, Pega, PowerApps etc.)
Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a complex organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions
Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude
Experience conducting solutions presentations and obtaining customer acceptance to solution design
Strong capabilities in forging trust, engaging a remote or in-person audience
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams
A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies
ServiceNow Certifications: Certified System Administrator (required or must achieve within the first 60 days), Certified Application Developer, Certified Implementation Specialist
Desired ServiceNow Certifications: Certified Technical Architect (required or must achieve within the first 120 days)
Beneficial Industry Certifications: ITILv4, IT4IT, TOGAF
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase