SimpliSafe · 2 months ago
Outdoor Security Monitoring Specialist Evening/Overnight Shifts (Starting at $21/hr, On-Site)
Henrico, VA
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hr
0+ years expSimpliSafe is a high-tech home security company dedicated to protecting customers' homes and fostering a collaborative work culture. The Outdoor Security Monitoring Specialist will provide monitoring support, respond to emergency events, and maintain accurate records while ensuring customer safety and satisfaction.
Consumer ElectronicsHome ImprovementManufacturingSecuritySensorSmart Home
Responsibilities
Provide top-tier monitoring support to all customers with a goal of every home secure
Receive and respond to multiple emergency and non-emergency camera events by interacting with customers directly or via email communication
Ask questions to interpret, analyze and anticipate the situation to resolve problems, provide information, dispatch emergency services, or refer callers to other point of contacts
Enter clear and concise data in computer system database to maintain logs and records of calls, activities and other account information
Efficiently review and annotate images, ensuring timely completion of assigned tasks with excellent attention to detail
Stay abreast of company policy changes and updates with training material within the dispatcher role
Obtain multiple state regulatory licensing during the new hire training program and participate in all required renewal training to maintain multiple state regulatory licenses
Qualification
Required
High School Diploma or equivalent
Ability to pass multiple state licensing background checks and monitoring related exams
Proficiency in basic computer programs, including Microsoft Office and Excel
The ability to maintain self composure while providing a level of comfort and assurance during high intense emergency situations
The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
Strong work ethic and the drive to contribute to company goals
Ability to prioritize in a fast-paced environment and excellent time management skills
Ability to multitask with different, and sometimes conflicting, events happening at the same time
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Proven record of outstanding attendance and timeliness in a structured environment
Ability to be 100% onsite
Must clear background checks to meet state central station operator licensing requirements in multiple states, requiring the ability to pass state and national background checks by having no criminal convictions, guilty or nolo contendere pleas back to age 18 (including convictions that have been sealed or expunged)
Preferred
6 months to 12 months of prior monitoring experience
Benefits
Participation in our annual bonus program
Equity
Full range of medical, retirement, and lifestyle benefits
Company
SimpliSafe
SimpliSafe is a home security company that designs, engineers, and sells cameras, smart lock, and wireless security alarm systems.
501-1000 employees
H1B Sponsorship
SimpliSafe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (21)
2022 (17)
2021 (14)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$387MKey Investors
Sequoia Capital
2025-09-15Acquired
2022-05-06Debt Financing· $200M
2021-04-12Private Equity· $130M
Leadership Team
Hilary Schneider
Chief Executive Officer
Eleanor Laurans
Co-Founder
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-09
GlobeNewswire
2026-01-07
2025-11-25
Company data provided by crunchbase