City of Aurora, IL ยท 2 days ago
(Lateral) Telecommunications Operator (911 Dispatcher)
Aurora, IL
Full-time
Onsite
Entry, Mid Level
$30.11/hr - $30.11/hr
2+ years expThe City of Aurora is seeking experienced Telecommunications Operators (911 dispatchers) for the Aurora Police Department. The role involves receiving and processing emergency and non-emergency calls and dispatching appropriate emergency services while maintaining required certifications.
Government Administration
Hiring Manager
Tiara Salazar, SHRM-CP
Responsibilities
Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center
Perform constant data entry and retrieve information from a variety of computer systems
Extract data and record essential information during emergency calls
Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems
Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries
Perform general clerical duties
Other duties as assigned related to position
Qualification
Required
Minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency
Experience in police dispatching and 911 call taking
High school diploma or GED equivalent
Ability to work rotating shifts during training period
Ability to work the first, second, or third shift, including weekends and holidays
Ability to work mandatory overtime
Must successfully pass pre-hire requirements including but not limited to a polygraph and psychological assessment, interview, background investigation, drug screen, and meet physical requirements including a hearing test
Preferred
Spanish bilingual skills desired
Benefits
Annual pay increases (in accordance with Labor Agreement)
Health, dental, vision, and life insurances
Employee Assistance Program (EAP)
Illinois Municipal Retirement Fund (IMRF)
Paid vacations, holidays, floating holidays, personal days, and sick leave
Gym membership reimbursement
Uniform Allowance (as determined by labor agreement)
Interpreters Stipend
Tuition Reimbursement
May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)
Company
City of Aurora, IL
Aurora, a suburb of Chicago, is a city in DuPage, Kane, Kendall, and Will counties in the U.S. state of Illinois.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Minick
CFO-Treasurer
Brenda Cornelious
Executive Assistant to CIO
Recent News
2025-10-23
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