Advantest · 3 months ago
Customer Service Operations Representative
Chandler, AZ, 85226, United States
Full-time
Onsite
New Grad, Entry LevelAdvantest is a company focused on providing customer service solutions, and they are seeking a Customer Service Operations Representative to support the Customer Team in Forecast to Cash activities. The role involves deal consultation, order management, and ensuring compliance with revenue recognition and audit processes.
ManufacturingMechanical EngineeringProduct DesignSemiconductor
Responsibilities
Consultation to field on structuring complex deals at quoting stage to ensure clean sox compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements
Providing order booking solutions for complex deals
Provide consultation on resolving issues and closing deals timely for revenue
Advise on appropriate terms and conditions to be included in deals
Coordinate with various business partners like Customer Team (CT), Finance, Factory Order Management (FOM) and Legal Team on the execution of the deal for the customer
Timely escalation of any potential topics with the respective business partners to resolve issues
Assist customer team in keeping forecast details and deal status accurate and up to date in CRM
Ensure that all quoted deals are entered in CRM
Real-time preparation of formal quotes requested by customer team and/or Customer directly
Consultation on appropriate structuring and terms to meet Advantest and customer needs and allow for appropriate and timely revenue recognition and invoicing
Assist Customer Team with obtaining necessary approvals for special deals/pricing, etc
Direct interface with customer to ensure PO is clean and meets order acceptance requirements/manage any change orders
Work with (FOM) and other functions to manage order to ship on time per customer requests and to ensure smooth customs clearance/delivery
Participate in ISP to ensure customer delivery/installation is properly scheduled with customer
Generate invoice (system, manual, web)
Upload all required documents in e-file
Ensure appropriate revenue recognition on all deals
Partner closely with collections team to ensure accurate invoicing and timely collections
First point of escalation for collections issues
Interface with customer to help resolve any issues
Management reporting support to the Customer Team and Point of contact for Escalation Process on time critical request
Direct contact with customers to provide customer service assistance with quotes/orders/deliveries/issues
Single Point of contact for customer team to help resolve any issues or assist with customer needs/inquiries
Interface with Finance to assure appropriate revenue and accounting of special deals is managed appropriately
Participate in ad hoc projects/assignment to improve operation efficiency of the company
Qualification
Required
Support the Customer Team in Forecast to Cash (F2C) Activities
Consultation to field on structuring complex deals at quoting stage to ensure clean sox compliance including revenue recognition and interpretation of contracts/legal terms while meeting customer requirements
Providing order booking solutions for complex deals
Provide consultation on resolving issues and closing deals timely for revenue
Advise on appropriate terms and conditions to be included in deals
Coordinate with various business partners like Customer Team (CT), Finance, Factory Order Management (FOM) and Legal Team on the execution of the deal for the customer
Timely escalation of any potential topics with the respective business partners to resolve issues
Assist customer team in keeping forecast details and deal status accurate and up to date in CRM
Ensure that all quoted deals are entered in CRM
Real-time preparation of formal quotes requested by customer team and/or Customer directly
Consultation on appropriate structuring and terms to meet Advantest and customer needs and allow for appropriate and timely revenue recognition and invoicing
Assist Customer Team with obtaining necessary approvals for special deals/pricing, etc
Direct interface with customer to ensure PO is clean and meets order acceptance requirements/manage any change orders
Work with (FOM) and other functions to manage order to ship on time per customer requests and to ensure smooth customs clearance/delivery
Participate in ISP to ensure customer delivery/installation is properly scheduled with customer
Generate invoice (system, manual, web)
Upload all required documents in e-file
Ensure appropriate revenue recognition on all deals
Partner closely with collections team to ensure accurate invoicing and timely collections
First point of escalation for collections issues
Direct contact with customers to provide customer service assistance with quotes/orders/deliveries/issues
Single Point of contact for customer team to help resolve any issues or assist with customer needs/inquiries
Interface with Finance to assure appropriate revenue and accounting of special deals is managed appropriately
Participate in ad hoc projects/assignment to improve operation efficiency of the company
Company
Advantest
Advantest manufactures and sells semiconductor and component test system products and mechatronics-related products.
Founded in 1954
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-09-28IPO
Leadership Team
Atsushi Fujita
Chief Financial Officer
Recent News
2026-01-05
2026-01-05
Business Recorder
2025-12-29
Company data provided by crunchbase