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SunStrong Management · 3 months ago

Regional Field Service Manager

Los Angeles, CA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

SunStrong Management is an independent, full service asset management and servicing company for the renewable energy industry. They are seeking a full time Regional Field Service Manager to manage a team responsible for executing operational plans for system warranty repairs and service requests, ensuring customer satisfaction and efficiency.

BillingEnergyRenewable Energy

Responsibilities

Manages team of field service managers, field service supervisors, and foremen to execute an operational plan to complete all system warranty repairs and service requests within service levels and cost

Create and execute strategies to achieve service level targets for system repairs by coordinating materials, inventory, fleet vehicles, technicians, and maintenance requirements

Serves as the Responsible Managing Employee in designated region/state

Leads coordination of field activities to service the systems, either by internal resources or partner technicians

Recommend and champion product and service trainings to improve regional performance

Accountable for work order KPIs; response time, resource allotment, duration, and first visit resolution

Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets

Manages inventory for designated region with focus on maintaining sufficient inventory to balance reduce costs and reduce truck rolls

Responsible for development and management of service order completion strategy to reduce costs, reduce service visits, reduce time to closure, and increase customer satisfaction

Improves customer satisfaction with field service as measured by customer surveys

Qualification

CaliforniaElectrician LicenseC10 AND C46 LicenseElectrical TrainingSalesforce.comCustomer service skillsMicrosoft OfficeBilingual – EnglishSpanishProblem-solving skillsWritten communication skillsTeamwork