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Benjamin Franklin Plumbing, LLC · 6 months ago

Dispatcher

ANDOVER, CT 06232

Full-time

Onsite

New Grad, Entry Level

$22/hr - $26/hr

Benjamin Franklin Plumbing is a company that values professionalism and punctuality in the plumbing industry. They are seeking a highly motivated dispatcher who will coordinate plumbing service calls to ensure scheduling efficiency and client satisfaction.

Home Services

Responsibilities

Liaison between our field techs and the customer

Interact with customers to keep them informed of the status of their assigned plumber’s arrival

Resolve any customer service issues

Make outbound calls to customers to schedule appointments and installs

Scheduling preventative and follow‐up appointments with customers

Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue

Makes every effort to compress call scheduling to effectively maximize productivity and revenue

Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window

Re-schedules appointment times at client’s convenience as necessary

Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Plumber

Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the 'Right' Plumber is sent to the 'Right' appointment

Shares responsibility to ensure that all Plumbers arrive at their designated appointments on time

Debriefs with Plumbers upon completion of jobs to identify any outstanding client satisfaction issues

Qualification

Plumbing experienceDispatch experienceCustomer service skillsMicrosoft ExcelService Titan SoftwareMulti-taskingGeographical knowledgeCommunication skillsTeam playerAttention to detail

Required

High school diploma or equivalent required

Must have good computer software skills

Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment

Excellent customer service skills

Solid computer skills. Microsoft word, Excel, and Service Titan Software knowledge and experience a plus

Able to work with very minimal supervision

Ability to interact well with all employees and perform as a team player is essential

Possess excellent communication skills and maintain a pleasant, friendly demeanor

Strong attention to detail and able to multi-task

Must be a fast learner with new technology and software applications

Be willing to answer calls (remotely) on a rotating weekend and after hours schedule

Have a geographical knowledge of our service area and/or map reading skills

Must have a valid driver's license with a clean driving record, ability to pass a pre-employment drug screen, as well as undergo a thorough background check

Preferred

Plumbing and/or dispatch experience preferred

Customer service experience preferred

Prior customer service experience preferred

Benefits

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!