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Aurora Mental Health & Recovery · 2 weeks ago

Program Manager - Case Management (57495)

Aurora, CO

Full-time

Hybrid

Mid, Senior Level

$61K/yr - $98K/yr

3+ years exp

Aurora Mental Health & Recovery (AMHR) is seeking a dynamic Case Management Program Manager to lead, support, and elevate case management services across the agency. This leadership role will collaborate with Clinical and Program Managers to design and implement training and supervision structures, while also maintaining a small caseload. The ideal candidate will be a strategic thinker with a passion for community building and professional growth.

Health CarePersonal Health

Hiring Manager

Kristen Ellis

Responsibilities

Lead employees, maintaining team focus and direction

Hire, provide performance feedback and coaching, and fire employees in accord with organization guidance

Monitor work schedules and receive and approve requests for time off based on work volumes and staffing schedules

Communicate with external stakeholders related to team accountability

Cascade information from senior leadership to lower levels in alignment with organization strategy and goals

Design and implement effective group and intergroup work and communication expectations

Define and monitor group-level performance indicators

Diagnose and resolve problems within and among work groups

Responsible for a team of cross functional roles

Develop and maintain programs to support the organizations strategic direction, as well as creating and managing long term goals

Develops budgets and operating plans for programs and writing funding proposals

Develops evaluations methods to assess program strengths and identify areas for improvement

Writing program funding proposals to guarantee uninterrupted delivery of services

Coordinate with all staff to provide a comprehensive range of services and ensure the smooth transition of clients from one service to another

Handle complaints from clients and community agencies in an efficient and satisfactory manner

Ensure that programmatic and fiscal paperwork are correctly and promptly completed

Advocate for organizations services in the community and at the state level, as appropriate

Understand and adhere to budget for program

Managing a team with a diverse array of talents and responsibilities

Arrange appropriate training of staff to improve their professional skills as appropriate

Ensuring goals are met in areas including client and partner satisfaction, quality and team member performance

Implementing and managing changes and interventions to ensure program goals are achieved

Formulizing, organizing and monitoring inter-linked projects

Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services

Accurate and timely reporting of program status throughout its life cycle

Assess program risks

Works on strategy with marketing team

Arrange training of staff to improve skills as appropriate

Qualification

Program ManagementStakeholder ManagementTeam ManagementMicrosoft ApplicationsProject ManagementCommunication SkillsOrganizational SkillsDetail-oriented

Required

At minimum a Bachelors Degree

At least 3 years experience as a program manager or in equivalent role

Valid Colorado Driver's License with a driving record that meets organization's requirements

Proven stakeholder management skills

Proven experience managing a team

Proficiency in Microsoft applications including Word, Excel, and Outlook

Understanding of project management

Required Vaccination And TB Test: AMHR has prioritized the health and safety of our clients and staff and requires all employees to receive an annual influenza (flu) shot and receive negative TB test results prior to their first day of hire. Proof of the flu shot and a negative TB test will be required upon your first day of employment. Medical or religious exemption may be requested

Benefits

Health insurance: Kaiser

Dental, vision, and flexible spending accounts (dependent care & health care)

Company paid basic life and AD&D insurance

Long-term disability coverage

403(b) retirement plan which provides 100% vesting immediately, and matching contributions up to 4% after one year of employment

Accrued Vacation pay up to 12 days and accrued Sick Pay up to 12 days per year, and 2 floating holidays (hours calculated pro-rata basis based on full-time equivalency)

Holidays: The company observes 11 designated holidays each year. Exception: Employees working in 24/7 programs or facilities are scheduled to work their regular shifts if the holiday falls on their scheduled workday. In these cases, employees will receive their regular pay for hours worked plus holiday pay.

Employee Assistance Program

Voluntary term life insurance

Short term disability

Eligible for benefit if working 30 hours per week or more

Company

Aurora Mental Health & Recovery

Aurora Mental Health & Recovery (AMHR) is a large, not‑for‑profit community mental health organization that provides a wide range of mental health and addiction services to anyone and everyone in need.

Founded in 1975

Aurora, Colorado, USA

501-1000 employees