Washington University School of Medicine in St. Louis · 2 months ago
Patient Billing/Services Representative III-C - Heart and Vascular Center
Washington University Medical Campus
Full-time
Onsite
Mid Level
$20.57/hr - $30.84/hr
4+ years expWashington University School of Medicine in St. Louis is a leading medical institution, and they are seeking a Patient Billing/Services Representative III-C to lead the front desk and scheduling team. The role involves coordinating office functions, monitoring staff performance, and ensuring quality care while serving as a liaison between patients and healthcare professionals.
EducationMedicalUniversities
Responsibilities
Monitors the performance of the staff areas to ensure quality care and compliance with practice standards
Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools
Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed
Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction
Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager
Assists in coordination of staff vacations, schedules and coverage
Assists with staff timesheets and distribution of accruals
Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management
Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed
Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards
Complies with OSHA, state and federal regulatory sources/standards
Acts as backup for staff during peak times, vacations, illnesses
Prepares custom reports as directed by management
Participates in quality improvement activities to ensure appropriate clinical outcomes
Incorporates the Fish Philosophy and Principles into daily job activities
May provide Medical Assistant services to the department (MA certification required) as needed
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent high school certification or combination of education and/or experience
Basic Life Support certification must be obtained within one month of hire date
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements)
Registered/Certified Medical Assistant or successfully achieve Medical Assistant registration/certification or pass assessment-based recognition (ABR) exam or Pharmacy Technician licensure within 6 months of hire date or within a shorter time frame if noted by hiring manager
Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (4 Years)
Preferred
Communication
Computer Literacy
Confidential Data Handling
Data Entry
Decision Making
Epic EHR
Fast-Paced Environments
Interpersonal Communication
Managed Care
Medical Terminology
Multitasking
Office Equipment
Organizing
Stress Management
Telephone Communications
Working Independently
Benefits
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
We offer 4 weeks of caregiver leave to bond with your new child.
Family care resources are also available for your continued childcare needs.
Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Company
Washington University School of Medicine in St. Louis
WashU Medicine is a leader in improving human health throughout the world.
5001-10000 employees
H1B Sponsorship
Washington University School of Medicine in St. Louis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$381MKey Investors
National Human Genome Research InstituteNational Cancer InstituteNational Institutes of Health
2025-01-21Grant
2024-12-16Grant· $10.8M
2023-05-11Grant· $22.5M
Leadership Team
Camilo Molina
Director of Spinal Deformity and Spinal Oncology
C
Charbel Khoury
Assistant Professor Of Medicine
Recent News
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