Senior Support Engineer - US jobs in United States
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floLIVE · 2 months ago

Senior Support Engineer - US

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date3+ years exp

floLIVE is rewriting the playbook for the global IoT Connectivity landscape, providing innovative software-defined connectivity technology. The Senior Support Engineer will be responsible for troubleshooting technical issues, solving connectivity problems, and participating in customer support sessions while ensuring adherence to service level agreements.

Internet of ThingsTelecommunications

Responsibilities

Troubleshooting of deep technical issues
Solve Tier2/Tier3 connectivity problems in the telecom domain
Participate in troubleshooting sessions with customers and other Flolive teams
Following up on technical queries and providing prompt feedback
Follow agreed SLAs

Qualification

SQLIoT connectivityTelecom networksCustomer relationsMobile core networksImprovement focusFluent EnglishCommunication skillsDocumentation

Required

Knowledge in SQL
Experience with billing solutions
Experience with solving IoT devices/Connectivity issues
Excellent customer relation expertise
Minimum of 3 years of experience in similar positions
Excellent communication skills: Capable of explaining technical issues and successes to other members of the team and the clients
The position is part of a team that works 24/7. Night shift availability is a must
Creating documentation: We follow a strict documentation process
Improvement focus: Have a proven ability to learn new technologies and put them into practice
Fluent written and spoken English - a MUST

Preferred

Deep understanding of mobile core networks (2G/3G/4G/5G) is an advantage
Experience with Telecom networks – (HLR/HSS; GGSN/PGW; Diameter; GTP; SIGTRAN) is an advantage

Company

floLIVE

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floLIVE provides an advanced global cellular infrastructure for Mobile Operators, IoT Service Providers, Global Enterprises and OEMs.
dateFounded in 2016
location
London, England, GBR
people-size51-200 employees
web-link
http://www.flolive.net/

Funding

Current Stage
Growth Stage
Total Funding
$88.2M
Key Investors
83North
2023-09-12Series C· $47M
2021-06-29Series B· $15.5M
2020-02-04Series B· $21.5M

Leadership Team

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Nir Shalom
Chief Executive Officer
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Noa Weinstein
Chief Financial Officer
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Recent News

EIN Presswire
floLIVE to Showcase Global IoT Connectivity Innovations at CES 2026
2025-12-16
EIN Presswire
CommsCloud’s new SIMs make borderless African IoT logistics a reality
2025-12-10
EIN Presswire
floLIVE to Showcase IoT Connectivity Innovations at MVNO Nation Live 2025
2025-10-31
Company data provided by crunchbase