The Glass Guru of Charleston, SC ยท 5 months ago
Scheduling Coordinator/ Customer Service
Charleston, SC 29407
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hrThe Glass Guru of Charleston, SC is seeking a Scheduling Coordinator/Customer Service representative. This role involves handling inbound and outbound customer contacts, scheduling appointments, and assisting estimators with follow-ups, while ensuring excellent customer service is provided.
Glass Ceramics & Concrete
Responsibilities
Answer inbound phone calls promptly during business hours
Respond to any voicemails and/or messages from answering service (if applicable)
Respond to inbound email correspondence, forward on as appropriate
Greet customers and all other visitors to the showroom (if applicable)
Screen incoming leads/potential customers
Schedule estimate appointments
Quote product by telephone for clients/customers (if applicable)
Assist Estimators with follow up on pending sales/ quotes by phone and/or email
Strategically schedule work appointments for Installation Technicians, along with customers accordingly
Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions
Check order confirmations from fabricators/vendors for size and pricing accuracy
Filing of daily work orders and estimates
Ordering of all office / shop supplies
Keeping office clean/tidy
Qualification
Required
HS Diploma or equivalent
All candidates must be able pass initial background check and drug test
Preferred
Excellent verbal/written communications skills
Microsoft Office proficient (Word, Excel)
Hardworking, motivated, with excellent organizational and time-management skills
Benefits
401(k)
Health insurance
Opportunity for advancement
Bonus based on performance
Company
The Glass Guru of Charleston, SC
We are the neighborhood glass shop you can rely on.
Founded in 2004Charleston, South Carolina, US
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase