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Lovable · 2 months ago

Customer Success Manager

Boston

Full-time

Onsite

Mid, Senior Level

Lovable is a company that enables users to build software using any language, catering to a diverse range of customers from solopreneurs to Fortune 100 teams. They are seeking a Founding Customer Success Manager to guide users from initial value to full adoption, focusing on building relationships, driving adoption, and ensuring customer success.

Artificial Intelligence (AI)Developer PlatformDeveloper ToolsSoftware

Responsibilities

Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts

Build and execute success plans aligned with customer goals and product capabilities

Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value

Partner with Product and Engineering to surface feedback and shape roadmap priorities

Partner with FDEs to solve complex needs quickly, pairing business context with technical execution

Collaborate with AEs to identify and qualify CSQLs for expansion

Troubleshoot blockers, coordinate internal support, and ensure fast resolution

Track health scores, usage, and adoption metrics to identify risks and opportunities

Build Customer Success playbooks and new processes based on learnings

Act as a strategic advisor - guiding customers on best practices, new features and workflows

Qualification

Customer Success ManagementSaaS experienceAccount managementOnboarding skillsCollaboration with ProductTechnical communicationEmpathyBusiness acumenTechnical curiosityComfort with ambiguity

Required

Experience in CS, account management, or solution consulting in SaaS or AI

Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts

Strong communicator who blends empathy, business acumen, and technical curiosity

Ability to translate technical capabilities into clear business outcomes

Skilled at running onboarding, QBRs, and success plans with multiple stakeholders

Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice

Comfortable with ambiguity and iteration in a fast-moving, high-growth environment

Preferred

Experience supporting developer tools or AI-native products

Company

Lovable

Lovable provides an AI-driven platform enabling users to generate and deploy web applications and websites from natural language prompts.

Founded in 2023

Dover, Delaware, USA

51-200 employees

https://lovable.dev

Funding

Current Stage

Growth Stage

Total Funding

$552.5M

Key Investors

AccelCreandum

2025-12-18Series B· $330M

2025-07-17Series A· $200M

2025-02-25Seed· $15.04M

Leadership Team

Anton Osika

Co-Founder

Fabian Hedin

Co-Founder

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Company data provided by crunchbase