Infosys · 5 months ago
Bilingual Spanish Contact Center Representative
Winston Salem, NC
Full-time
Onsite
Entry Level
1+ years expInfosys is a leading business process management services provider, and they are seeking a Bilingual Spanish Contact Center Representative to assist small store owners with their mobile application inquiries. This role involves providing efficient support, handling customer interactions, and ensuring a positive experience for app users.
ConsultingInformation ServicesInformation TechnologyIT ManagementSoftware
Responsibilities
Handle inbound calls, chats, and emails from app users, addressing common inquiries about app navigation, order status, and general program information
Provide clear and polite assistance, guiding users through simple app functionalities and troubleshooting basic issues
Maintain a positive and helpful demeanor in all interactions, and conduct outbound calls to follow up on support tickets and ensure customer satisfaction
Help store owners with basic questions about placing orders through the app and assist users in understanding current promotions and how to access them
Participate in training sessions to gain in-depth knowledge of the app's features, products, and customer service best practices
Seek guidance from team leads and senior colleagues to improve your problem-solving and communication skills, while continuously learning about the needs of small business owners to provide tailored support
Accurately and completely document details of all customer interactions and inquiries in the CRM system
Qualification
Required
High School Diploma or GED Equivalent
At least 1 year of experience relating to the job description
Preferred
Exceptional Spanish language proficiency, both spoken and written
Prior experience in a B2B customer service or sales support role
Demonstrated ability to manage and process orders accurately
Strong capacity for handling customer inquiries with a positive attitude
Familiarity with CRM software and order entry systems
Company
Infosys
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services.
10001+ employees
H1B Sponsorship
Infosys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5770)
2024 (5904)
2023 (7774)
2022 (7652)
2021 (5598)
2020 (9512)
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
ChrysCapital
2012-12-12IPO
2008-07-10Post Ipo Equity· $200M
Leadership Team
Salil Parekh
Chief Executive Officer and Managing Director
Anant Adya
Executive Vice President
Recent News
2026-01-17
Techcircle
2026-01-17
2026-01-16
Company data provided by crunchbase