NEOGOV · 3 months ago
Quality Assurance Review Officer - Fire Rescue and EMS
Kissimmee, FL
Full-time
Onsite
Mid Level
$28.18/hr - $28.18/hr
4+ years expNEOGOV is an employer in Osceola County, seeking a Quality Assurance Review Officer for their Fire Rescue and EMS department. The role involves reviewing Fire Incident Reports and Emergency Medical Services Patient Care Reports, developing quality assurance processes, and ensuring compliance with HIPAA standards.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Develops and implements quality assurance processes for other department functions as needed; coordinates and manages assigned office operations to support departmental goals and objectives; coordinates activities with other departments and agencies as needed
Evaluates quality assurance procedures and recommends policies and procedures to improve efficiency and effectiveness of office operations; assists with specialized projects to support administrative processes of the department
Performs a variety of complex and specialized administrative functions, e.g., analyzing data, reports processing, documentation verification; gathers, interprets, and prepares data for studies, reports and recommendations
Coordinates the review of all Fire and EMS reports; reviews audio fire and medical reports generated to and from hospitals, Medical Control and on-scene operations
Coordinates the scheduling and implementation of skill re-mediation based on statistical information gathered from EMS PCR reviews
Meets with the EMS Officer and the Medical Director regularly to review and evaluate EMS PCR's generated by personnel
Provides protocol recommendations based on treatment patterns and outcomes
Prepares statistical reports on individual skills performed by all EMS personnel
Assists in gathering state reporting requirements data for both Fire and EMS reports
Attends meetings for the dissemination of information as required to assist the EMS division, Medical Director and Deputy Chiefs
Provides responsible assistance to ensure HIPAA standards are designed, developed, implemented and reviewed within the department
Serves as the HIPAA representative on a department level
Performs a variety of critical record keeping duties; manages and maintains department record keeping and filing systems relevant materials appropriate to assigned unit
Performs duties as assigned/necessary which are related, or logical in assignment to the position
Qualification
Required
High School Diploma or GED
Four (4) years responsible experience in quality assurance review preferably in Fire Operations and Emergency Medical Services; or an equivalent combination of education, certification, training and/or experience
Must possess a valid State of Florida Paramedic certification
Must possess a valid Florida Driver's License
Thorough knowledge of Fire and EMS quality assurance, department and regional protocols and HIPAA regulations
Thorough knowledge of modern records management techniques; skill in planning, organizing, and coordinating quality assurance review activities
Ability to read and interpret various reports and documents, e.g., Fire Incident Reports, Emergency Medical Services Patient Care Reports (PCR)
Ability to understand, follow and supervise written and oral instructions
Ability to communicate effectively verbally and in writing
Skill in establishing and maintaining effective working relations with all levels of management, employees, other departments, officials and the general public; skill in the principles and techniques of customer service skills
Skill in preparing complex correspondence, summaries and reports in a clear and concise manner; skill in business English, e.g., correspondence formats, spelling, punctuation and grammar
Skill in performing routine mathematical computations and tabulations accurately and efficiently
Ability to access, operate and maintain various software applications
Ability to operate basic office equipment e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
Skill in reading, updating and maintaining various records and files; skill in complex administrative support functions, e.g., records maintenance, data analysis, reports processing, documentation proofing
Benefits
Group Health, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
Employee Assistance Program (EAP)
Employee Wellness Program
Gym Membership Reimbursement
Basic Life Insurance Policy
Employee Health Center
Vacation & Sick Leave Accruals
Paid Holidays
Administrative Leave
Sick Leave Bank
Vacation/Sick Leave Buy-Back Program
Paid Bereavement Leave
Tuition Reimbursement
Membership in the Florida Retirement System
A 457b Deferred Compensation Program
Employee Recognition Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase