McCulloh Consulting · 2 months ago
RN Manager- Performance Improvement and Patient Experience
Menifee, California, United States
Full-time
Onsite
Senior Level
$178/hr - $178/hr
5+ years expMcCulloh Consulting is a licensed, Joint Commission-accredited acute care facility in Southwest Riverside County dedicated to delivering outstanding patient care. The Performance Improvement / Patient Experience RN Manager will lead initiatives to enhance patient-centered care and improve service quality by utilizing feedback and Lean Six Sigma tools.
Human Resources
Responsibilities
Lead and implement patient experience and performance improvement strategies across the organization
Conduct assessments and translate findings into actionable improvements
Utilize Lean Six Sigma tools to enhance service and streamline processes
Educate and drive best practices among physicians, clinical, and non-clinical staff
Summarize and publish patient experience survey results
Oversee the complaint and grievance process, ensuring timely resolution
Collaborate with multidisciplinary teams to deliver seamless, patient-focused care
Qualification
Required
Completion of an accredited Registered Nurse program
Bachelor's degree in a related field (required)
Current California RN License (required)
Three years of clinical experience in an acute care setting with demonstrated management or leadership abilities
One year of quality or performance improvement experience, including data analysis and management
Willingness to travel
Preferred
Master's degree
Certified Patient Experience Professional (CPXP) and/or Certified Professional in Healthcare Quality (CPHQ)
Experience in patient advocacy or complaint/grievance management
Lean Six Sigma knowledge or certification (or willingness to complete within two years)
Benefits
Challenging and rewarding work environment
Competitive compensation and generous paid time off
Excellent medical, dental, vision, and prescription drug plans
401(k) with company match and discounted stock plan
Student loan refinancing program
Career development opportunities across a large healthcare network
Company
McCulloh Consulting
Empowering organizations to transform HR and Talent Acquisition with strategic solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase