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AlphaGraphics · 3 months ago

Printing - Customer Service Representative

Roswell, GA

Full-time

Onsite

New Grad, Entry Level

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries, seeking a Customer Service Representative to join their team in Roswell, GA. The role focuses on establishing and maintaining positive relationships with customers while ensuring their needs are met and providing information about products and services.

Communications InfrastructureEmail MarketingGraphic DesignMarketingPrintingProduct Design

Responsibilities

Serve as the primary internal representative of the organization

Convey to the customer our expertise in products, services, and capabilities

Serve as an external key educator to our community and customers

Communicate customer requirements to the support team in accordance with company policies and procedures

Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Determine charges for services requested, collect deposits or payments, or arrange for billing

Attract potential customers by answering product and service questions and suggesting information about other products and services