BeMobile, Inc · 3 months ago
Call Center Specialist
Grand Forks, ND 58201
Full-time
Onsite
Entry Level
1+ years expBeMobile, Inc is a company focused on delivering exceptional customer experiences and is seeking a Call Center Specialist to join their team. In this role, you will drive sales success through proactive customer interactions, handle inquiries, and generate leads to create meaningful connections with customers.
RetailTelecommunicationsWireless
No H1B
Responsibilities
The Call Center Specialist must effectively and proactively produce sales via the call center, via inbound and outbound customer interactions
The Call Center Specialist must effectively handle customer inquiries, objections, and complaints while providing solutions or escalating issues as needed
You must be able to complete a Sales Process while initiating calls to prospects and existing customers to present products or services, highlight features, and benefits
You must generate and maintain accurate records of leads from various campaigns, including calls, customer interactions, and sales orders
Qualification
Required
1-2 years of Retail or Wireless experience or relevant experience
Experience in troubleshooting and resolving complex customer issues (including escalations) and handling product Q&A
Experience handling inbound and outbound customer calls to achieve sales
Ability to retain customers (keep in Verizon network)
Willingness to work in a commission-based environment
Excellent communication, collaboration, and interpersonal skills
Exceptional time management skills
Must be able to manage multiple tasks with proper attention to detail in each task
Must be comfortable on the phone and doing customer outreach
Must have a reputation for exceeding expectations without constant oversight
Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
Preferred
1-2 years of call center or customer outreach experience preferred
Benefits
Health, Dental, and Vision Insurance
Employee Assistance Program (EAP)
401(k) with Employer Match after 90 Days
Career Advancement Opportunities
Pet Insurance
Verizon Service Plan Discounts
Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling
Paid Time Off and Sick Pay
Maternity and Parental Leave
DeVry University Continuing Education Discounts
…and so much more! :)
Company
BeMobile, Inc
BeMobile, your Verizon Authorized Retailer, was founded in 2000 with one store in Grand Forks, ND.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jake Miller, CPA
Chief Operating Officer
Hayden Schuler
Sales Partner
Company data provided by crunchbase