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Walmart Canada · 3 months ago

Director, Technology Operations - Social Commerce

Hoboken, NJ

Full-time

Onsite

Director/Executive

$132K/yr - $264K/yr

8+ years exp

Walmart Canada is a leading retailer that is seeking a Director of Social Commerce to enhance its digital shopping experience. This role involves leading the strategy and execution of social commerce initiatives, driving business performance, and collaborating with cross-functional teams to innovate and optimize Walmart's social shopping platform.

DeliveryRetailShopping

Responsibilities

Own and Drive Performance: Lead an eCommerce P&L focused on social commerce growth, optimizing for product discovery, engagement, and conversion

Execute Social Commerce Strategy: Develop and deliver initiatives that align with business goals and enhance the customer experience through shoppable content, social shopping tools, and creator integrations on Walmart.com

Align and Influence: Communicate vision, strategy, and performance across the organization; influence decision-making through clear storytelling, actionable insights, and strong cross-functional collaboration

Lead Optimization & Scaling: Partner across teams to refine and scale newly launched features, identify acceleration levers, and drive adoption of new tools and processes across the eCommerce ecosystem

Leverage Data & Insights: Use analytics, A/B testing, and trend analysis to identify improvement opportunities, evaluate business performance, and guide investment decisions

Innovate Through Partnerships: Work closely with internal teams and external partners to bring forward innovative tools and experiences that make Walmart a leader in social shopping

Develop Future Roadmaps: Guide long-term planning by analyzing industry trends, customer behavior, and competitive activity to shape the evolution of Walmart’s social commerce platform

Build & Lead High-Performing Teams: Cultivate talent, empower associates, and foster a culture of creativity, accountability, and continuous learning

Qualification

ECommerce experienceDigital marketingSocial media expertiseStrategic leadershipAnalytical thinkingPeople leadershipProject managementCollaborationCommunication skillsProblem-solvingCreativity

Required

8+ years of experience in eCommerce, digital marketing, social media, corporate strategy, or management consulting; social commerce or content-driven retail experience strongly preferred

Bachelor's degree required; MBA or equivalent advanced degree preferred

Proven ability to translate vision into actionable strategy and deliver measurable business outcomes

Strong problem-solving skills with the ability to connect data-driven insights to creative, customer-first solutions

Excellent communication and stakeholder management skills; ability to build trust and alignment across diverse teams and senior leaders

Experience leading or mentoring high-performing teams; ability to inspire through change and lead with empathy and clarity

Highly motivated self-starter comfortable managing complexity, ambiguity, and competing priorities in a fast-paced environment

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area

8 years' experience in project management, program management, program operations, or related area

3 years' supervisory experience

Preferred

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area

Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly

Knowledge of accessibility best practices and commitment to creating accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.