Acumera is now Scale Computing! · 2 months ago
NOC Analyst
Austin HQ
Full-time
Hybrid
New Grad, Entry LevelScale Computing is a global leader in edge computing and managed networking solutions. The Junior Support Analyst will be the first point of contact for customers using the AcuVigil Platform, providing support, diagnosing technical issues, and ensuring proper documentation of interactions.
Cyber SecurityNetwork SecurityRetail TechnologyService Industry
Responsibilities
Respond to customer inquiries and issues via phone, email, or chat
Expectation of handling multiple calls a day, along with email, ticketing, and instant messaging
Diagnose and resolve Tier 1 technical issues with Acumera's products and services
Document customer interactions and solutions for future reference
Escalate complex issues to higher support tiers when necessary
Collaborate with cross-functional teams to address customer needs
Qualification
Required
Strong communication and interpersonal skills
Basic understanding of networking and technical troubleshooting
Ability to follow processes and procedures accurately
Customer-focused with a positive attitude
Quick learner and adaptable to new technologies
High School diploma (or equivalent) required
Preferred
Bilingual in Spanish/French
Experience with Fortinet, Meraki
Knowledge of Linux and standard Linux commands a plus
Prior Customer Service Experience: Highly valued, even if not directly related to tech
CompTIA certifications preferred
Benefits
Health benefits start on the first of the month following date of hire
401(k), FSA, HSA
Casual dress code
Fully stocked kitchen
Vibrant and Inclusive Workplace Atmosphere
Paid company holidays
Discretionary time off policy
Central Austin location with free parking
Flexible work environment and an opportunity to grow as we grow.
Company
Acumera is now Scale Computing!
Acumera has acquired Scale Computing, bringing the two companies together under the Scale Computing brand to form the industry's largest edge computing-focused software company.
Founded in 2002
201-500 employees
H1B Sponsorship
Acumera is now Scale Computing! has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (5)
Funding
Current Stage
Growth StageTotal Funding
$0.03M2014-11-21Angel· $0.03M
Leadership Team
William Morrow
Board Member and CEO
Recent News
2025-08-13
2025-08-01
Company data provided by crunchbase