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Attentive.ai · 3 months ago

Customer Success Manager Enterprise - Field Services

United States

Full-time

Hybrid

Senior Level

5+ years exp

Beam AI is transforming the field services industry with AI-powered solutions. They are seeking a seasoned Enterprise Customer Success Manager to manage a portfolio of strategic enterprise accounts, focusing on customer success, retention, and expansion.

Artificial Intelligence (AI)Information TechnologyLandscapingSaaSSoftware

Responsibilities

Serve as the primary point of contact for 15–25 enterprise field services accounts

Drive adoption, renewals, and expansion, with clear retention and upsell targets

Lead seamless onboarding and implementation for new enterprise customers

Partner with Sales for smooth handoff and ensure customers are set up for long-term success

Lead Quarterly Business Reviews (QBRs) with enterprise customers

Deliver proactive usage insights, ROI reporting, and forward-looking recommendations

Host both virtual and in-person QBRs and strategic sessions as needed

Identify and execute upsell opportunities within existing accounts

Collaborate with Sales and Product to lead renewal negotiations and expansion initiatives

Partner closely with Sales, Product, and Operations teams to represent the voice of the customer

Share customer insights to influence roadmap priorities and process improvements

Travel up to 40–50% for customer visits, in-person QBRs, and key industry trade shows (primarily U.S., occasional Canada/overseas)

Qualification

Customer Success ManagementEnterprise Account ManagementField Services ExperienceSaaS ExperienceAnalytical SkillsExecutive PresenceOnboarding ExperienceCommunication SkillsRelationship BuildingProblem-Solving Skills