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UCI Health · 2 months ago

Parking Representative-Los Alamitos-Part-time-Days (Administrative Posting, Externals do not apply)

Los Alamitos, California

Full-time, Part-time

Onsite

New Grad, Entry Level

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. The parking representative serves and assists staff, patients, and visitors in maintaining compliance with parking rules and regulations, providing high-level customer service while overseeing vehicle management and tracking for Medical Center visitors and patients.

Health CareHospitalMedical

Responsibilities

Serves and assists staff, patients, and visitors in maintaining compliance with parking rules and regulations

Under general supervision, oversees vehicle management and tracking for Medical Center visitors and patients

Provides the highest level of customer service, using the department's policies and procedures as guidelines

Staffs the information booths, parking kiosks, and provides valet services

Ensures customer concerns or complaints regarding parking operations are addressed in a timely manner, respectfully and professionally, and referred to the appropriate person in parking services, when necessary

Greets visitors, helping to unload bags, carefully park and quickly retrieve vehicles in parking structures safely, while following all policies and procedures

Qualification

Customer service skillsMathematicsCash handlingParking regulationsComputer systems knowledgeWork outdoorsOperate vehiclesCommunication skillsTeamworkProblem-solving skills

Required

Working knowledge of computer systems and software

Skill in interacting diplomatically and courteously with the public in a high volume, public contact setting involving guests, faculty, staff, students, hospital patients, and visitors to Medical Center

Required to successfully complete an FBI fingerprinting process and maintain the successful completion of an FBI fingerprinting process throughout employment

Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Must possess and maintain a valid California driver's license

Must demonstrate customer service skills appropriate to the job

Must be available to work alternate work schedules and overtime, including evenings, weekends, and holidays as needed

Excellent written and verbal communication skills in English

Employment is contingent upon completion of satisfactory background investigation

Employment contingent upon completion of satisfactory background investigation. Position is subject to the California DMV's 'Pull Notice System' and continued employment is contingent upon proof of a satisfactory driving record

Demonstrated skills in mathematics and cash handling in order to maintain accuracy and accountability regarding cash, ticket handling and refund processing

Demonstrated skill in making appropriate job decisions using standard policies and procedures as guidelines

Demonstrated ability to assess problematic or emergency situations and plan/execute an appropriate solution based on established guidelines, policies or procedures

Continued employment is contingent upon proof of a satisfactory driving record

Ability to work outside and year round in inclement and clement weather, using established foul weather gear provided by the department

Ability to work in an underground parking garage

Ability to stand and/or walk entire shift

Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic, and educational backgrounds to provide information and explain procedures effectively

Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization

Ability to relay information, either in writing or verbally, in a professional manner

Ability to operate both manual and standard transmission vehicles

Ability to maintain a work pace appropriate to the workload

Ability to hear and understand ordinary dispatch communications received over a 2-way radio and to use appropriate radio language

Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the Medical Center

Ability to function as a member of a team and establish and maintain cooperative working relationships with colleagues and medical area partners, including E&T staff, security employees, UCPD, etc

Ability to exercise judgment, discretion and take appropriate action in resolving problems and/or customer issues when answers are not readily apparent

Ability to articulate directional information to staff and customers based on the physical complexities of the campus and parking areas

Knowledge of parking equipment and supplies such as pay stations, automated valet systems and handheld computers

Knowledge of applicable procedures and regulations concerning parking enforcement and traffic control

Knowledge of University and medical center organizations, policies, procedures and forms