NZXT, Inc. · 23 hours ago
Technical Support Specialist
Monrovia, CA
Full-time
Hybrid
Entry Level
$19/hr - $21/hr
1+ years expNZXT is a founder-led global organization made up of gamers and PC enthusiasts on a mission to create hardware and software experiences for gamers. As a Technical Support Specialist, you will provide expert-level troubleshooting and outstanding service to end-users, ensuring a great customer experience with NZXT products.
Consumer ElectronicsEnterprise SoftwareHardware
Responsibilities
Provide expert-level, product-specific troubleshooting for the full range of NZXT consumer products (cases, cooling, software like CAM, etc.)
Deliver outstanding service and support to end-users using CRM platform
Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms
Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction
Be the first to evaluate the latest beta features
Qualification
Required
Strong passion for PC gaming and hardware
Minimum 1-2 years of proven experience in Customer-Facing Technical Support within the Consumer Electronics, PC Hardware, or PC Gaming Industry
Exceptional communication skills, both written and verbal
Ability to work under pressure in a fast-paced environment
Possess strong problem solving and troubleshooting skills
Unwavering patience and empathy for helping solve customer issues
Attention to detail and thoroughness
Ability to methodically test for usability and performance issues
Knowledgeable in computer hardware and software
Benefits
Health/dental/vision
Retirement
Paid time off
Equity as part of their compensation package
Company
NZXT, Inc.
We’ve been serving the PC gaming community since 2004. It’s not just our job, it’s our passion.
201-500 employees
H1B Sponsorship
NZXT, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$103.1MKey Investors
Francisco Partners
2025-08-04Series Unknown· $3.1M
2021-12-08Series A· $100M
2018-07-02Pre Seed
Leadership Team
Johnny Hou
Founder and CEO
Recent News
2025-11-07
Company data provided by crunchbase