Old Republic Title · 1 day ago
Client Experience Associate
Pittsburgh, PA
Full-time
Hybrid
Entry Level
2+ years expOld Republic Title is seeking a Client Experience Associate who is passionate about delivering exceptional customer service. In this role, you will be the key point of contact for clients, managing inquiries and ensuring satisfaction through effective communication and problem-solving.
InsuranceMortgageReal Estate
Responsibilities
Serve as the primary point of contact for client inquiries via email and phone
Provide real-time updates, solutions, and status tracking to ensure timely resolution
Manage shared email folders and distribute inquiries to the appropriate operational teams when necessary
Document and categorize client inquiries in the system using appropriate task codes
Track inquiries to ensure Service Level Agreements (SLAs) are met or exceeded
Maintain professional relationships with clients, supervisors, and vendors through clear and courteous communication
Assist with additional tasks as assigned, including supporting company events or occasional overtime
Qualification
Required
2+ years of industry experience in client services, preferably in title or real estate
Strong communication skills—both written and verbal, with excellent interpersonal abilities
Proficient in Microsoft Office Suite and Outlook; experience with tracking and CRM systems a plus
Ability to multitask, prioritize, and remain calm under pressure in a fast-paced environment
Strong attention to detail, with excellent organizational skills
Ability to work collaboratively, accept supervision, and act as a positive representative of the company
Benefits
Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets
Company
Old Republic Title
Old Republic Title is one of the largest title insurance groups* in the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carolyn Monroe
President and CEO
Blane Bauch
SVP Chief Revenue Officer | National Services Division
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