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Vilebrequin · 17 hours ago

Client Advisor, Longboat Key (FT)

Longboat Key, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Vilebrequin is a leader in luxury beachwear with a global presence. The Client Advisor role is essential for cultivating client relationships and enhancing the luxury shopping experience through personalized service and effective communication.

FashionLifestyle

Hiring Manager

Lindsey Feinberg, MBA

Responsibilities

Immediately welcome customers and proactively offer assistance

Provide a dynamic service presence to each location

Skilled at asking appropriate questions to identify a customer’s needs in order to effectively provide them with guidance

Knowledgeable of store layout, current merchandise assortment, and ability to direct customers to the appropriate area

Help foster a welcoming, fun, encouraging and energetic customer environment

Create a positive work environment through collaboration

Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin’s selling ceremony

Incorporate the WAVE sales approach in every sale through identifying customer needs, offering personalized solutions, and building lasting relationships

Deliver luxury clienteling to provide the best customer experience, both in-store and digitally

Study and communicate collection details while assisting clients

Ensure the customer wish list is always current with customers being notified when product arrives

Exceed individual Key Performance Indicator (KPI) targets : ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom by delivering top-tier customer service

Adhere to all corporate customer service policies

Demonstrate effective communication with customers, coworkers, and managers

Lead by example and positively influence others

Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards

Execute correct POS processes including proper cash handling and opening/closing the registers

Adhere to all operational policies and procedures

Safeguard company property, including key holding

Maintain standards of cleanliness and organization

Responsible for opening and closing the store

Demonstrate a high level of energy and the ability to multi-task in a fast-paced environment

Ability to understand a customer’s concerns and quickly determine solutions with limited supervision

Qualification

Luxury sales experienceClient relationship managementCommunication skillsRetail experienceProblem-solving skillsTechnologically savvyForeign languagesTeam collaborationAttention to detailFlexible schedule